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Amherst College
  • Position Number: 3818022
  • Location: Amherst, MA
  • Position Type: Computer and Information Technology


Technology Operations Specialist I

Amherst Campus
Full Time
JR3519

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.

Job Description:

Amherst College invites applications for the Technology Operations Specialist I position. The Technology Operations Specialist I is a full-time, year-round position, the salary grade for this position starts at $58,000 a year, commensurate with experience. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community.

The Technology Support Specialist I will support the educational and research mission of Amherst College by offering assistance with technology used in campus spaces. This position will provide support to the campus by assisting in researching the newest technologies in hardware and software. The Technology Support Specialist I will offer support and expertise to colleagues within the team about best practices and improving existing services. The Technology Support Specialist I will work closely with other colleagues to provide backup in deploying and maintaining all relevant systems and support of technology solutions across the institution. As a member of the Information Technology (IT) team, this position will collaborate with other members of IT to build an information technology environment that supports a highly diverse campus community and improves the all-important service function of Information Technology. Amherst College has a commitment to diversity, equity, and inclusion. The Technology Services Operations Manager must be able to take appropriate actions to support the College's efforts to build a respectful, inclusive, and welcoming work environment.

Summary of Responsibilities:

Operations
  • Provide client support via phone, email and in-person, for the College's computing platform to a highly diverse communitys.
  • Provide technical expertise to the team and IT in general regarding Windows imaging, Mac imaging, desktop and computer hardware.
  • Assist with installation and maintenance of client hardware and software, working with IT colleagues to manage budget and resources and coordinating with faculty and other IT staff to receive requests in a timely manner;
  • Respond to support requests, including emergency support requests, provide assistance to IT colleagues with other support requests, and track all support requests and hardware using ITSM tools provided;
  • Maintain internal documentation and tracking for hardware, software and equipment purchases, configurations, maintenance and inventory; Deploy and manage Windows images for client computers and virtualized environments, keeping all managed images up-to-date with the latest software and security updates;
  • Support College owned mobile devices (iOS and Android) keeping all managed devices Apply best security practices as it pertains to physical space, digital data, confidential information, computer reuse, encryption, security alerts, and security breaches;
  • Maintain written documentation on the use of hardware and specialized applications; Help team identify gaps in service and actively work to eliminate them across the team, working towards an intentionally inclusive experience for all;
  • Provide service and support outside of normal working hours, including weekends, evenings, and early mornings as needed;
  • Assist with the assignment of student workers to complete projects as needed.


Professional Development
  • Remain current with emerging technology trends and practices by attending workshops within and outside the College and attending relevant conferences throughout the year;
  • Work with colleagues across IT to launch new services and improve services offered;
  • Apply gained knowledge to improve processes and services within the team and IT.


All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Qualifications

Required:
  • Bachelor's degree and 2 years of relevant work experience; or in lieu of degree, relevant training and 4 years of work experience
  • Demonstrated experience in providing customer service and support to a diverse community
  • Knowledge of current versions of at least one of the following operating systems, and working knowledge of a second operating system: MacOS, Microsoft Windows, iOS and Android
  • Experience with systems and protocols used to support large numbers of computing devices including desktops, laptops, tablets, smartphones, etc. in a complex environment
  • Knowledge of personal computers and personal computer troubleshooting and repair
  • Commitment to diversity, equity and inclusion, and to contributing to an intentionally inclusive culture
  • Commitment to continue learning new tools and techniques
  • Experience researching technical issues using a wide variety of media
  • Ability to take initiative and work independently as well as collaboratively as a member of a team
  • Strong interpersonal, communication, time management and customer service skills


Preferred:
  • Certification in software deployment processes and tools for macOS, Windows, iOSCertification in industry-standard practices, such as ITIL.Highschool diploma or equivalent
  • Experience in Google Workspace Administration
  • Experience in Adobe Administration
  • Experience in basic MacOS and/or Windows server administration
  • Experience with the most commonly used classes of software in higher education, such as digital video, image manipulation, office productivity, presentation, etc.
  • Experience training end-users in the use of computer and projection equipment
  • Demonstrated basic knowledge of projection and display equipment and technologies as well as the protocols and formats commonly used in audio, video, and still imagery presentations


Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement.

Amherst College requires all employees to be fully vaccinated for COVID-19 (medical and religious exemptions may apply).

Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information.

Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Career icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.

To find information about job group and level (JGL) follow this link.


To apply, visit https://amherst.wd5.myworkdayjobs.com/en-US/Amherst_Jobs/job/Amherst-Campus/Technology-Operations-Specialist-I_JR3519







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