Job Details

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University of California, Los Angeles
  • Position Number: 1440460
  • Location: Los Angeles, CA
  • Position Type: Manager


Technology Manager - Salesforce Administrator (Req. 29977)

The Technology Manager is responsible for maximizing the utilization of EE's databases, primarily Salesforce and Flatbridge. Acting as the database administrator and super-user, s/he is responsible to maximize database functions to serve EE's business. S/he is responsible for working with internal stakeholders to understand and translate their needs to database solutions. S/he is responsible for database hygiene and manipulation, creating reports and dashboards, as well as mastering database functions to enhance EE's reporting ability and financial transparency.

The Technology Manager is also responsible for identifying and implementing technology solutions as they relate to participants and customers vis--vis programming and communication and internal administrative process. S/he manages EE's technology resources. The Incumbent is responsible for the maintenance, coding, design implementation and keeping content current on the EE informational website.

Requirements

Application Instructions:
Applicants must submit their qualifications via UCLA's Career Opportunities website at https://hr.mycareer.ucla.edu. Reference UCLA REQ. # 29977
Quicklink:
http://hr.mycareer.ucla.edu/applicants/Central?quickFind=75852

The complete listing of qualifications is available on UCLA's official job posting.

  • Strong understanding of Salesforce administration, customization and development. Salesforce Administrator or Salesforce Certification required.

  • Demonstrated expertise with and talent for CRM development, using a variety of database programs (Salesforce required; Flatbridge preferred).

  • Excellent database management skills. Strong understanding of programming, coding, database structure, APIs, APEX, Salesforce AppExchange and Data Loader.

  • Proven ability to quickly and accurately enter customer records, manipulate database information, and fill customer information requests, as necessary, in a timely and effective manner.

  • Clear understanding of customer lifecycle, enrollment processes and client relations.

  • Ability to work evenings and weekends, both at the University and remote locations, and to travel overnight.

  • Ability to work flexible schedules and holidays, as necessary. Ability to travel to domestic and foreign locations.

  • Strong proficiency using various hardware and software programs: registration database (Flatbridge) and contact management software, including expert use of Salesforce and Marketing Cloud; Microsoft Office including Word (creation of forms & tables, signs, labels), Excel (formulas, database function, spreadsheets, data sorts, mail merges, etc.), PowerPoint, email, electronic calendaring system, Internet (web searches), travel and entertainment reimbursement software (Express preferred), , Zoom, Adobe Connect and other video conferencing and online delivery platforms; Adobe Suite, including InDesign, Photoshop, Illustrator.

    Benefits

    UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.

    The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy - http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct





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