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IT Manager, Divisional Liaison
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Position Number: 3581484
Location: Santa Cruz, CA
Position Type: Liberal Arts - Human Development & Family Studies

IT Manager, Divisional Liaison

Location: Santa Cruz
Job ID: 44769

JOB POSTING

NOTIFICATIONS

UC Vaccination Policy: With limited exceptions, COVID -19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 11-22-2022

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Information Technology Services (ITS) is the campus's centralized resource to support and amplify research, instruction, learning, and digital experiences at UC Santa Cruz. We are a group of over 200 diverse, enthusiastic people who produce extraordinary results.

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, resourceful, kind, and committed to inclusion.

ITS strives to continually improve service quality, experience, and value for our students, faculty and staff. We are deeply committed to nurturing and strengthening an organization that values equity, work-life balance, and supportive culture. Prioritizing career paths is important to us and we devote resources to skill and professional development for our staff.

We hope you are inspired by what we do and are excited to contribute to our mission. We are looking for candidates who do great work from different backgrounds and practices, and who will support our aspirations to shape an increasingly diverse, equitable, and inclusive organization. We encourage you to apply even if you do not believe you meet every qualification for the position but possess transferable skills and experiences.

University of California offers competitive benefits including Medical, Dental & Vision Care Insurance Plans, University of California (UC) retirement, Paid Family Leave, and Paid Holidays plus accrued vacation and sick leave. Visit the UC benefits page for more information at UC Compensation and Benefits.

Academic IT Services consists of campus wide Research and Instruction teams as well as Divisional Services teams. The latter are localized ITS staff embedded in the campus' five academic divisions and library who provide personalized, discipline-specific, IT support for their constituents in service of the academic mission. We leverage commonalities through cross-divisional technical communities to develop and deliver right-sized/right-priced common services as appropriate, aggregating what we learn to provide as input to the larger ITS community. This position provides strategic direction, technical leadership, and human and resource management to develop and deliver IT services to the Humanities/Social Sciences and their departments and programs. The incumbent works as part of a collaborative leadership team that delivers coordinated IT services to faculty across the five academic divisions, libraries, and the silicon valley center.

More information can be found at https://its.ucsc.edu

JOB SUMMARY

The IT Manager is a leader of IT professionals who support campus divisions for the Humanities Division or Social Sciences Division at UC Santa Cruz. This position works to develop collaborative relationships with the division to understand their IT needs. Successful candidates will demonstrate both breadth and depth in expertise to provide and facilitate IT Services to successfully meet the needs of the division.

APPOINTMENT INFORMATION

Salary Information: Salary Range: $93,200 - $118,000/year. Salary commensurate with skills, qualifications and experience.

No. of Positions: 2

Benefits Level Eligibility: Full benefits

Schedule Information:

Full-time, Fixed
Percentage of Time: 100%, 40 Hours per Week
Days of the Week: Mon-Fri
Shift Includes: Day

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 000530 (INFO SYS SUPV 2)

Travel: Never or Rarely

JOB DUTIES

40% - Systems Analysis

Analyzes the IT needs of the Division in consultation with the Dean and Leadership team to establish priorities for systems design and implementation to develop innovative IT solutions for common technology challenges, as well as customized IT solutions for the division.
Lead the implementation of IT projects, analyzing the needs of and providing support for the division. Engage in operational efficiencies, services, achieve instructional and research goals and keep a constant compass focused on the Academic Mission.
Directs the maintenance, evaluation and implementation of an evolving portfolio of standard computing tools and software.
Leads continual service improvement of shared service delivery and product development within the division, Academic Services, and in partnership with other ITS units.
Evaluates systems for emerging needs, modifications, expanded utilization with centralized provisions, and retirement of services.
Leads local IT services to the academic division or potentially larger communities in response to the needs of the division.
Ensures security compliance of IT resources within the division.

40% - Divisional Liaison

Develops relationships with divisional staff to understand and respond to their needs, guide change and resolve conflicts related to IT services. Acts as a liaison through a highly consultative and consensus-building style.
Represents the division in campus-wide IT initiatives, planning, standards and policy setting, operational governance, and prioritization to inform processes within Academic Services.
Manages operational efficiencies, achieves instructional and research goals and keeps a constant compass focused on the Academic Mission in the best interest of the division.
Serves as the technical Unit Information Security Lead for the division.
Develops and monitors operational and budget processes, finance, and space planning.
Collaborate with other Academic Services Computing Staff and other ITS departments on the delivery of shared services delivery to faculty across the disciplines.
Develops and monitors operational and budget processes, finance, human resources and space planning.

20% - Staff Supervision

Hires staff, evaluates performance, delegates day to day operations, recommends reclassifications / pay increases and initiates performance management and disciplinary action, if necessary.
Conducts regular meetings with direct reports ensuring they are kept informed of relevant information as it pertains to their job.
Schedules work assignments and monitors staff to ensure the division's needs are met.

REQUIRED QUALIFICATIONS

Bachelor's degree in related area and / or equivalent experience / training.
Demonstrated knowledge of Information Technology theories and concepts to manage and provide solutions.
Broad working knowledge of the applications programming development function.
Thorough knowledge of the subject area is sufficient for strategic planning, technology assessment, and direction.
Thorough knowledge of technical concepts and basic operating principles of data communications, computer hardware, vendor IT products, and software.
Deep knowledge and understanding of service delivery principles.
Knowledge necessary to design, set up, operate, and correct malfunctions involving technology systems.
Experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies.
Experienced in leading change management activities and managing their impact across the unit or department.
Experience in analyzing buy vs. build procurement for products for effective and efficient technology use.
Possesses skills necessary to accomplish department / section objectives and address related problems and issues in an effective manner.
Demonstrated skill in managing technical staff.
Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varying levels of technical sophistication.
Demonstrated interpersonal skills with a commitment to embracing diversity in all its forms and striving for an inclusive community that fosters an open, enlightened, and productive environment.
Ability to gather, organize, and analyze data in the completion of assignments.
Ability to understand the process involved in adapting, integrating, and modifying existing programs or vendor-supplied products for use within the technical environment.

PREFERRED QUALIFICATIONS

2-5 years of experience managing an information technology organization.
Service Management, Product Management, or Project Management certifications of any kind.
The IT Infrastructure Humanities (ITIL) Certification.

SPECIAL CONDITIONS OF EMPLOYMENT

Selected candidate will be required to pass a pre-employment criminal history background check.
Ability to work long periods of time at a computer with or without accommodation.
The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs, and be able to fulfill requirements of the UCSC telecommuting agreement.
Ability to work occasional evenings and weekends as directed.
The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

HOW TO APPLY

Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=44769&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.