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Executive Director - Technology Support Services/Information Technology (Admin/Exempt)
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Position Number: 3828907
Location: Shoreline, WA
Position Type: Computer and Information Technology

Executive Director - Technology Support Services/Information Technology (Admin/Exempt)

Shoreline Community College

Salary: $130,000.00 - $140,000.00 Annually

Job Number: 00812

Location: 16101 Greenwood Ave N Shoreline WA 98133, WA

Department: Technology Support Services

Job Summary

First Date of Consideration: February 12th, 2023
Increased Salary Range: $130,000 - $140,000/annual

Shoreline Community College is dedicated to inclusive excellence in teaching and learning, student success, and community engagement. Shoreline serves the educational, workforce, and cultural needs of our diverse students and communities through the core themes of educational attainment and student success, program excellence, community engagement, access and diversity, and College stewardship. Shoreline Community College is a place of open inquiry and learning, with a campus that models ideals set out in our Community Standard. * We are committed to upholding a culture of free expression, as well as maintaining a supportive and respectful learning and working environments for all.

Program Area

Technology Support Services (TSS) provides information technology, help desk support, computer and software implementation, telephone/network support, and technology purchasing. TSS supports the student computer lab, and provides support to students, faculty, and staff across campus. Visit the Technology Support Services website.

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The Executive Director will lead and direct the College's Technology Support Services (TSS), providing organizational and administrative oversight over the operations and maintenance of the computing and telecommunications facilities, infrastructure, and equipment, and all and hosted systems. In addition to day-to-day administrative oversight, the Executive Director will also provide a strategic approach to technology planning. Key responsibilities in this role include oversite of all aspects of technology, security, and regulatory compliance, budget preparation and management, recommendations for technical acquisitions, and development of guidelines, standards, and procedures, and services that meet the needs of the administrative, educational, and grant programs of the College.

Essential Job Duties

In collaboration with stakeholders, develop and maintain a strategic technology plan in alignment with College goals
Manage the reliable delivery of all technology systems, functions and services to campus and other partners
Administer technology programs and systems to ensure they meet security requirements; including the development and implementation of policies and standards for security while maintaining accessibility/usability
Provide overall direction and management of Technology Support Services unit
Prepare and administer budget, including determination of staffing and operational requirements
Direct and supervise assigned staff; recruit, train, coach and assure employee performance, building an effective team that is responsive to the needs of the College
Conduct regular unit meetings to review strategic goals and initiatives, promote team building, provide staff growth paths, and assess and monitor work standards
Prioritize and allocate resources; review and evaluate programs ensuring maximum service delivery
Represent TSS within the College, the community, in professional organizations, with commissions and other agencies
Keep current with legal updates that may affect TSS operations; direct the implementation of policy changes as needed
Develop long-range strategies and network infrastructure for data and telecommunications
Identify emerging information technologies to be assimilated, integrated, and introduced within the College; keep current with technology trends/research for recommendations to use
Manage the development and implementation of software/hardware upgrades in compliance within College standards
Administer the feasibility assessment as well as develop/design/implement system enhancements where appropriate
Establish College-wide infrastructure to support and guide units in technology needs
Manage or direct the management of ongoing integrity/continual operation of the campus network including the inter- and intra-building wiring plan and wireless networks
Provide administrative oversight for the development and review all backup and disaster recovery procedures/plans
Oversee IT-related aspects of College construction and renovation projects

Qualifications
Education and Experience

Five (5) years of administrative experience with technology operations/staff management
Bachelor's degree in Management in Information Systems & Services, Management in Technology, Business Administration in Management, or related field OR equivalent education and experience.

Knowledge of:

Microsoft Office applications such as Access, Excel, Outlook, and Word programs

Applications, platforms, and programs, including cloud-based architecture, for complex technology services function
Trends and innovations in information technology and their application to higher education
Data preservation and computer forensic procedures
Budgeting best practices and effective fund management within authorized amounts
Microsoft Windows environments/applications applicable to higher education
TCP/IP networks supporting VoIP telephony, microcomputers, and other systems
Systems development/maintenance/troubleshooting and complex project management
Network hardware, client/server technology and Internet/intranet applications
Service delivery frameworks; cybersecurity prevention, end-user training, and mitigation

Skill in:

Applying best practices and procedures in Technology Support Services
Analysis and application of data and telecommunications systems and network security principles
Fostering a climate of equity and belonging through multicultural awareness and competence
Establishing and maintaining effective working relationships at all organizational levels
Time management, multitasking, and coordinating work activities with multiple partners
Effective supervision, training, and evaluation of assigned staff in support of unit goals
Interpreting applicable laws, regulations, and policies with appropriate legal guidelines
Preparing clear and concise written materials for dissemination to diverse audiences
Effectively communicating (orally and listening) at all levels inside and/or outside of the College
Handling sensitive situations using sound independent judgment within legal guidelines

Conditions of Employment

PHYSICAL WORK ENVIRONMENT:
The College is currently providing services in a mixed modality of operations (both online and in-person services are offered). Administrators are assigned to work on campus, noting there may be some opportunities to work remotely based on program or area needs. If authorized for limited remote work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs. When working on-campus, this position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus, using the ability to communicate in person or through appropriate means. This position also works work weekends and evenings when appropriate or needed is required.

TERMS OF EMPLOYMENT/SALARY:
This is a full-time administrative/exempt annually contracted position with initial salary placement determined by the College dependent upon education/experience. Hiring of this position is contingent upon available funding as determined by the College President.

New Salary Range: $130,000 - $140,000/annual

OTHER CONDITIONS:
Persons with disabilities have the right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to recruitment, application, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact the Office of Human Resources at hr@shoreline.edu.

In accordance with RCW 28B.112.080, applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past places of employment.

In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire. Other conditions that may apply will be detailed upon the offer of employment. This position is overtime exempt.

Required Materials

REQUIRED MATERIALS:

To be considered for this position, please submit the following:

NEOGOV online application/profile
Letter of interest addressing each qualification
Current resume
Supplemental Question
Unofficial Transcripts documenting highest degree (official required upon hire)

Applicants considered for positions at the College may be required to submit to a background check as a condition of employment. Adverse information from the background check will not necessarily preclude employment, but will be considered in determining the applicant' suitability for the positions.

Please Note: Once application materials have been submitted, you may not modify the application.

*Community Standard Statement

"Injustice anywhere is a threat to justice everywhere. We are caught in an inescapable network of mutuality, tied in a single garment of destiny. Whatever affects one directly, affects all indirectly ..."
-- Rev. Dr. Martin Luther King, Jr.

Shoreline Community College is a place for students, employees, and the community to pursue excellence in education in an environment dedicated to equity, inclusiveness, and self-reflection. We value respectful, dynamic interactions and lively discussion. We strive to create an environment where everyone is supported and valued. Shoreline Community College does not tolerate hateful, violent, or discriminatory actions that target any person or group based on their beliefs, customs, identity, or affiliations. When one of us is diminished, all of us are diminished.

To apply, please visit https://www.schooljobs.com/careers/shorelinecc/jobs/3869829/executive-director-technology-support-services-information-technology-admin-ex