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Endpoint Specialist, UC Athletics
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Position Number: 4227705
Location: Cincinnati, OH
Position Type: Computer and Information Technology

Endpoint Specialist, UC Athletics

Job Overview
The University of Cincinnati, Department of Athletics is seeking applications for an Endpoint Specialist to provide end user technology support at all levels including A/V and endpoint systems, applications, enterprise desktop management, daily operations, support, and maintenance.

Reporting to the Associate AD, Facilities and Technology, the position will support the Department of Athletics. The successful candidate will collaborate with UC's Digital Technology Solutions and Athletics' units to ensure the secure and efficient operations of the endpoint devices and associated equipment and infrastructure by receiving, documenting, imaging and deploying, while also actively participating in the resolution of end-user incidents and requests.

The individual in this role may be appointed at the level 1, 2, or Senior depending on skills, experience and qualifications.

Essential Functions

Provide PC/workstation support for hardware and systems software interfaces; maintain and support hardware and software for stand-alone systems; install and configure standard operating systems and integrate them with related systems; ensure system integrity between hardware and operating systems.

Configure equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; re-install damaged or deleted software; troubleshoot errors in system operations and related networks; troubleshoot errors in system operation and initiate repairs; perform software and hardware modifications; configure media components.

Provide Tier 2 technical support to university colleagues and contractors, both remote and on-site.

Provide operational support for assigned application systems including but not limited to testing, patching, applying updates, etc.

Carry out a broad range of service requests by providing information to fulfill requests or enable resolution; investigates support incidents/requests (cases) in order to provide diagnosis, ensure problem ownership and promote end-user satisfaction and allocates unresolved issues as appropriate.

Contribute to creation and updating of system documentation & support articles for a variety of audiences.

Assist with maintenance of the university's technological equipment inventory and manage equipment taken out of service.

Provide ad-hoc end-user training for application systems that maximize their ability to utilize system capabilities, features, and other resources.

Assist other departments in planning and implementing new applications, software, and/ or hardware.

May participate in larger, long-term projects, such as assisting with execution of the desktop replacement cycle for both faculty/staff and labs/classrooms and/or activities related to enterprise software migration.

Participate in after-hours on-call rotation to ensure proper 24x7 operations with regard to endpoint management.

Ensure strict adherence to documented departmental Service Level Agreements (SLA) and Operational Level Agreements (OLA).

Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

Associate's Degree in Computer Science, Information Technology, Computer Engineering or related field.

Two (2) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Trainings/Certifications
Valid driver's license with an acceptable record.

Additional Qualifications Considered

Ability to coordinate support for 24/7 operations and employee's needs. Some evenings and weekends may be required.

Ability to communicate effectively while providing good customer service in a fast-paced environment.

Good time management and a continuous improvement mindset.

Physical Requirements/Work Environment

Sitting - Continuously

Repetitive hand motion (such as typing) - Continuously

Hearing, listening - Continuously

Talking - Continuously

Standing - Often

Walking - Often

Bending - Often

Stooping - Seldom

Climbing stairs/ladders - Seldom

Kneeling, squatting - Often

Crouching - Seldom

Crawling - Not Required

Reaching overhead - Often

Pulling, pushing - Often

Shoveling - Not Required

Lifting - up to 20 pounds - Often

Lifting - up to 50 pounds - Seldom

Application Process
Interested and qualified applicants must apply online at https://bit.ly/3IMtLRa and include:

Cover letter of interest

Portfolio

All certifications and other documentation can be uploaded using the Additional Documents section in the application.

Applications without a portfolio will not be considered for the position.

Compensation and Benefits
UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

Competitive salary range dependent on the candidate's experience.

Comprehensive insurance plans including medical, dental, vision, and prescription coverage.

Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.

Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.

Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.

Tuition remission is available for employees and their eligible dependents.

Enjoy discounts for on and off-campus activities and services.

To learn more about why UC is a great place to work, please visit our careers page at https://www.uc.edu/careers.html.

Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 47,000 students, 10,500 faculty and staff and 330,000 alumni, UC combines a Top 35 research university with a physical setting The New York Times calls "the most ambitious campus design program in the country."

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, eight straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 athletic conference, UC's momentum has never been stronger. UC's annual budget tops $1.6 billion and its endowment totals $1.9 billion.

About the Department
The University of Cincinnati Department of Athletics competes at the highest level of intercollegiate athletics with the vision to reach Next Level Success for all 18 varsity teams and more than 500 student-athletes. The Bearcats have a proud athletics history, winning eight national championships and 117 conference titles. The Cincinnati men's basketball team is among the 15 winningest programs all-time, while the football team became the first American Athletic Conference program to compete in the College Football Playoff in 2021. Olympic gold medalist volleyball player Jordan Thompson, NBA Hall of Famer Oscar Robertson and Major League Baseball legend Sandy Koufax are among the several luminaries who have competed as Bearcats.

UC student-athletes collectively posted a 3.387 overall GPA in the fall of 2021 with 78 percent earning spots on the Honor Roll.

Under the leadership of Director of Athletics John Cunningham, and supported by more than 150 full-time staff members, UC Athletics' mission is to connect our community, enhance our University and impact the lives of student-athletes as they prepare to change the world on and off the field.

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.