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DocuSign Service Business Analyst
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Position Number: 1431182
Location: Santa Cruz, CA
Position Type: Programmer Analyst

DocuSign Service Business Analyst
Information Technology Services
http://its.ucsc.edu

Job #: 1908688

Full-Time; Career
Starting Salary Range: $70,100-$89,200/annually - Salary commensurate with qualifications and experience.

UC Santa Cruz strives to embrace diversity in all its forms; it strives to be an inclusive community that fosters an open, enlightened & productive environment.

Involves technology-based analysis of business practices, processes and problems; developing solutions which may involve process design, data and information architecture, software development and policy or procedural changes; creating specifications for systems to meet requirements; validating requirements against needs; designing details of automated systems; developing user interface design; planning and executing unit integration and end-user acceptance testing; may develop training materials for system implementation. May lead cross-functional teams to solve complex business or systems issues.

The business analyst is responsible for collaborating with our customers while providing consulting services and technical support to help them leverage their use of our products for maximum impact with DocuSign. The incumbent may assist in the creation of business process analysis artifacts, including but not limited to use cases, user stories, requirements documents, sequence diagrams, process flows and vision scope documents. Assist in on-boarding and planning project execution, allocation of resources and scope. Assist in building the strategy and roadmap for various DocuSign product offerings, keep up with the product roadmap and communicate to user base. Help to drive adoption of the product and participate in project decisions, escalations, prioritizations as needed to achieve program goals and objectives. Activities include operational vendor management, attending UC monthly DocuSign calls, maintaining and developing a community of practice, on-boarding new users, and providing training and mentoring if needed.

The incumbent will be the business analyst for the ongoing service. Working closely with vendor, the incumbent will be responsible for ensuring the DocuSign cloud application is configured to meet security, compliance and policy requirements. The incumbent will also be responsible for understanding existing/new capabilities, recommending or configuring changes, coordinating with the campus for testing, assist with testing best practices, and also help test where needed. The incumbent will assist end users in migrating the solution to production if needed. The incumbent may be required to write and develop reports to capture key performance indicators for measuring how product objectives are being met.

The UCPath/ODS Team provides technical services for the campus UCPath ODS, PPS interfaces/reports, CruzPay Interfaces & Reports, and DocuSign Services. The primary work is the development and maintenance of the UCPath ODS, CruzPay Reporting, ISSM, Study Abroad, DocuSign Services, and all the data integrations associated with these enterprise systems. The UCPath/ODS Team is part of the Business Applications Group.

The Business Applications Group oversees a diverse set of enterprise Financial, Staff & Academic Human Resources applications and interfaces, Time and Attendance interfaces/reports, an Operations Data Store, the International Students and Scholars management application, a Facilities Management application, and provides technical project management advisement to business office teams for SaaS-based solutions.

Information Technology Services is the campus innovation nexus that supports and amplifies the value of research, teaching, learning and digital experiences at UC Santa Cruz. Our guiding principles are integrity, client focus, teamwork, knowledge, fulfillment.

We are a group of enthusiastic people who produce extraordinary results. We are looking for people who are deeply curious, hard working, ambitious and kind.

We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality, experience and value to our constituents. We care deeply about developing a high performing organization through recruiting and developing highly talented and diverse staff. We invest in career paths and career development, devoting a significant amount of resources to skill and career development for our staff.

ITS promotes two areas for skill growth:
1. Developing generalizing specialists by focusing on technical depth and breadth.
2. Growing service and product expertise.
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This position requires passing a pre-employment criminal history background check. Selected candidates cannot begin work until passing their background check. Please note: Time required to complete this process may vary and can be lengthy.

Qualifications include:

Bachelor's degree in related area and / or equivalent experience / training.

Thorough knowledge of business and process analysis functions.

Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.

In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.

Demonstrated ability to work with others from diverse backgrounds.

Position is open until filled. Initial Review Date: 04-14-2019

APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://jobs.ucsc.edu/applicants/Central?quickFind=71495

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site @ https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.