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Director of Technology Client Services
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Position Number: 3375510
Location: Champaign, IL
Position Type: Computer and Information Technology

The Director of Technology Client Services is responsible for supervising the technology support team, technology service desk, and multimedia services. These teams support academic and administrative end users' needs, including but not limited to desktop support, computer labs, audio/visual infrastructure, mobile devices. In addition, the Director of Technology Client Services oversees service management processes such as: technology asset management, service catalog, change management, forward schedule and chairs the Change Advisor Board (CAB). A key responsibility of this position also includes being a liaison with Academic Services stakeholders, which consists of deans, chairs, and faculty.

The Director of Technology Client Services is full-time, 12-month, Confidential/Supervisor appointment based on a schedule established by the Chief Information Officer. A flexible schedule will be required to provide adequate attention to project deadlines and special events. Work contacts include faculty, staff, administrators, students, and outside vendors.

Parkland College is continuously investing in technology infrastructure to meet the needs of today's students. The TCS director will have the opportunity to lead the creation and management of modern Flex classrooms, virtual desktop infrastructure (VDI) based on Apporto, BYOD strategy implementation, leveraging the cloud for collaboration, and device management using Microsoft Intune and Microsoft EndPoint Configuration Management (MECM). In addition, the director will be free to explore new ideas to cultivate innovation across campus.

Supervises Professional Support Staff (PSS) and part-time hourly employees.

Benefits include: Medicalinsurancewith no monthly premiums, dental, generous paid time off, life, disability, retirement plans, flexible spending, dependent care, EAP, tuition waiver, vendor discounts.

For more details about this position, visit https://www.parkland.edu/careers

Essential Job Functions:

Provide the overall leadership, direction, and management of the Technology Client Services teams.

Design and implement short- and long-term Technology Client Services strategic plan.

Oversee the planning, deployment, and maintenance of all desktop and client-related services.

Perform personnel management functions which follow college policies, procedures, and collective bargaining agreements. Management functions also include oversight of personnel selection, training, and evaluation.

Develop, implement, and maintain Technology Client Services policies and procedures.

Work with all functions within the IT department to ensure processes are executed as designed and measured accurately and completely.

Manage and report on Technology Client Services service requests, IT Projects Requests (ITPRs), and other related tasks and action items.

Chair the Technology Client Services committees such as the Change Advisory Board (CAB). Maintain relevant artifacts such as Forward Schedule of Change (FSC), Parkland Knowledgebase, and Service Catalog.

Minimum Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field with three years related work experience; OR a combination of education and related work experience.

Demonstrated ability to lead, motivate, supervise, and develop employees.

Must pass a criminal background check with fingerprinting.

Excellent customer service, interpersonal communication, and time management skills.

Important Information

Open until Filled

All applicants must submit a cover letter and resume.

Equal Opportunity Employer