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Client Systems Administrator
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Position Number: 2415760
Location: Traverse City, MI
Position Type: Computer and Information Technology

Client Systems Administrator

Category: Salaried Staff
Job Location: 1701 E. Front St., Traverse City, MI
Tracking Code: 1373-443
Position Type: Full-Time/Regular

Description
Northwestern Michigan College

General Information

Job Title: Client Systems Administrator

Department: Systems and LAN Management

Effective Date: 8/2/2021

FLSA Status: Exempt

Supervisor: Director of Systems and LAN Management

Salary: $51,116 (Grade 13 on the Staff Salary Schedule)

Anticipated Start Date: September 15, 2021

Benefits:
Excellent benefits package, including medical, dental, paid sick leave, and tuition benefits. For more details about benefits, go to https://www.nmc.edu/hr/ and click on Salaries and Benefits, or request a copy from the Office of Human Resources. This position is eligible for relocation pay. Link to Regular Faculty & Staff Flexible Benefits Summary

Position Summary

The position provides creation, administration and deployment in the areas of computer software, networking and hardware. Task areas include the NMC networking technologies as it relates to desktop computing and application software, as well as installing, administering and configuring software/hardware components, scriptwriting, desktop operating systems and other technology systems, including virtual platforms. This position requires advanced customer service skills, task management and effective leadership skills.

Extensive knowledge and experience in Active Directory, Microsoft Deployment Tools, Windows System Updating Service, VMware Horizon View, vSphere and other enterprise-level systems is required. The ability to analyze, research and facilitate solutions on a daily basis is essential. This position performs independently at each primary location, but also collaboratively with the SLM team members and administrators, to maintain the technical stability and integrity of the NMC network.

Qualifications

Required:

Associate's degree
Between 2 and 5 years experience
Extensive knowledge and work experience with networking connectivity and hardware in a business network environment
Extensive knowledge and work experience with computer hardware and peripherals, their diagnostics and repair in a business network environment
Extensive knowledge and work experience with Microsoft Windows desktop operating system used in a business network environment.
Valid driver's license or the ability to obtain by start date.

Preferred:

Bachelor's degree in related field
Experience with Linux operating systems in a business network environment
Experience with Microsoft Windows server operating systems in a business network environment.
Comptia A+ Certification
Comptia Network + Certification

Essential Responsibilities

(Critical) Installs, maintains, diagnoses, and resolves hardware, and software, and other network and system problems for classrooms, labs, faculty and staff offices, including software licensed for network and/or single machine use. The ability to create and maintain license servers, and a general understanding of license management (Adobe Creative Cloud, Solidworks and Microsoft licensing is preferred).

(Critical) Provide general and advanced technical assistance and support for faculty, staff, and students via phone, remote, and inperson diagnostic troubleshooting of software and hardware problems. A clear, logical, and systematic approach to problem solving, and critical thinking skills, are essential to the diagnostic troubleshooting process.

(Critical) Initiates service calls to systems vendors to resolve hardware and software issues and coordinates with vendors to provide support in complex software. Work with vendors to determine pricing, scope and ability.

(Critical) Monitors aspects of NMC's Technology Help Desk ticketing system and provides phone, remote, and inperson technical support.

(Critical) Plans and implements new hardware and software technologies by researching, testing, and evaluation of new products. Works with SLM staff, users, and management to establish requirements for new systems and/or modifications to existing systems. Evaluation of pricing, scope, management, along with benefit, service and usability of new implementations must be assessed.

(Critical) Create and maintain complete documentation of all systems and procedures required to operate the computing structure at NMC.

(Critical) Stays abreast of technological advancements and trends in the field of networking and technology by attending outside training classes, seminars, and trade shows.

(Critical) Design, create and test new technology for system standards in cooperation with the Systems and LAN Management team. Investigates and analyzes new technology to determine what best suits the needs (both present and future) of the organization.

(Critical) Provide system administration and support for mitigating/solving issues related to cybersecurity, email and printer issues. This also includes the creation of documentation and research of new techniques as they emerge. Knowledge in the enterprise aspects of Microsoft Endpoint (SCCM), Microsoft Print Management tools and the Google Suite is critical.

(Critical) Monitor and evaluate information using enterprise systems to ensure security and reliability of systems and services. Monitor Secunia (Patch Management) for patching of systems and resolve issues. Monitor vShpere Client for VDI (Virtual Desktop Infrastructure) for storage space remaining on DataStores and task errors. Monitor and resolve issues with TrendMicro Deep Security virus and malware protection for NMC and TCAPS VDI (Virtual Desktop Infrastructure). Monitor VMware Horizon View Administrator for Problem vCenter VMs (Virtual Machines), utilize appropriate systems (Unidesk/vShpere) to correct issues.

Foundational Competencies
ETHICAL BEHAVIOR AND INTEGRITY Displays honesty, trustworthiness, and ethical behavior. Earns respect. Behaves in a straightforward manner with others with no hidden agendas. Builds trust and credibility through reliability and authenticity. Leads by example words and actions are consistently aligned.

COMMITMENT TO LIFELONG LEARNING Actively pursues learning and development. Stays current in content area, acquiring and refining technical and professional skills.

COMMITMENT TO QUALITY SERVICE, RESPONSIBLE STEWARDSHIP, CONTINUOUS IMPROVEMENT Displays a commitment

to excellence and to providing quality service to learners, coworkers, or others they serve. Consistently seeks feedback and looks for ways to improve service, promote quality, and make effective use of college resources.

CREATING/CONTRIBUTING TO A CULTURE OF INNOVATION and THOUGHTFUL RISKTAKING Creates/contributes to an

environment of safety and trust. Seeks to solve problems rather than affix blame. Willing to experiment and learn.

AGILITY/ ADAPTABILITY/ TOLERANCE FOR AMBIGUITY Easily adjusts to organizational and environmental changes adapts responses and tactics to shifting or evolving situations deals effectively with ambiguity and uncertainty.

VALUING ALL PEOPLE Genuinely interested in others. Shows concern and empathy for others. Shows patience, understanding, and acceptance of people with varied backgrounds and perspectives. Treats learners, coworkers, and direct reports respectfully and fairly.

COLLABORATION/TEAMWORK Actively and enthusiastically works with others to achieve a shared common goal. Gives credit and recognition to those who have contributed. Shares information and own expertise with others to enable them to accomplish group goals. Creates a sense of belonging in the team, a culture of inclusion. Collaborates across boundaries. Looks at problem solving at the institutional level (not just in own area or department). Open to sharing resources, working with other departments and organizations.

ACCOUNTABILITY/PERSONAL RESPONSIBILITY Meets commitments and keeps promises gets things done. Acknowledges and learns from mistakes. Holds self and others accountable. Takes responsibility for achieving goals.

Mental Demands
Exercising Independent Judgment Intense Concentration

Minimal Guidance or Direction Performing Multiple Functions/Activities Rapid Decision Making

Other Challenges
Precise accuracy requirements Protecting the physical safety of others

Safeguarding organization assets and property

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPUTER SKILLS

To perform this job successfully, an individual will have computer skills, including knowledge of and the ability to use the Internet, email, calendaring software, and word processing software.

LANGUAGE SKILLS

Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to effectively present lectures and information to students and academic area leadership in a clear and understandable manner.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as proportions and percentages. Ability to apply concepts of basic algebra.

REASONING ABILITY

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; and smell. Walking and standing are required and sitting for long periods of time. Lifting up to 50 pounds and periodic heavy exertion may be required. Specific hearing and vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions when traveling between campus buildings. The noise level in the work environment is usually loud to moderate.

Non-Discrimination Policy Notice

Northwestern Michigan College is committed to a policy of equal opportunity for all persons and does not unlawfully discriminate on the basis of race, color, national origin, sexual orientation, gender, religion, disability, genetic information, height, weight, marital status or veteran status in employment, educational programs and activities and admissions. Read more at nmc.edu/nondiscrimination.

Michigan Law requires that a person with a disability or handicap requiring accommodation for employment must notify the employer in writing within 182 days after the need is known.

HOURS

This is a full-time 40 hour per week position. 8 am- 5 pm Mondays- Fridays.

HOW TO APPLY

Applications must be submitted online at http://www.nmc.edu/jobs. Applications submitted by 8 am on Wednesday, August 25th 2021, will receive first consideration. This position will remain open until filled. For assistance call 231-995-2612 or 1-800-748-0566 x52612 or email hr@nmc.edu .

Special Instructions to Applicants
Please submit a cover letter with your application. Official transcripts will be required of all finalists. Please email to hr@nmc.edu or mail to: Northwestern Michigan College Attention: Human Resources 1701 E Front Street Traverse City, MI 49686

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPUTER SKILLS

To perform this job successfully, an individual will have computer skills, including knowledge of and the ability to use the Internet, email, calendaring software, and word processing software.

LANGUAGE SKILLS

Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to effectively present lectures and information to students and academic area leadership in a clear and understandable manner.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as proportions and percentages. Ability to apply concepts of basic algebra.

REASONING ABILITY

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; and smell. Walking and standing are required and sitting for long periods of time. Lifting up to 50 pounds and periodic heavy exertion may be required. Specific hearing and vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions when traveling between campus buildings. The noise level in the work environment is usually loud to moderate.

Non-Discrimination Policy Notice

Northwestern Michigan College is committed to a policy of equal opportunity for all persons and does not unlawfully discriminate on the basis of race, color, national origin, sexual orientation, gender, religion, disability, genetic information, height, weight, marital status or veteran status in employment, educational programs and activities and admissions. Read more at nmc.edu/nondiscrimination.

Michigan Law requires that a person with a disability or handicap requiring accommodation for employment must notify the employer in writing within 182 days after the need is known.

HOURS

This is a full-time 40 hour per week position. 8 am- 5 pm Mondays- Fridays.

HOW TO APPLY

Applications must be submitted online at http://www.nmc.edu/jobs. Applications submitted by 8 am on Wednesday, August 25th 2021, will receive first consideration. This position will remain open until filled. For assistance call 231-995-2612 or 1-800-748-0566 x52612 or email hr@nmc.edu .

Special Instructions to Applicants
Please submit a cover letter with your application. Official transcripts will be required of all finalists. Please email to hr@nmc.edu or mail to: Northwestern Michigan College Attention: Human Resources 1701 E Front Street Traverse City, MI 49686

To apply, visit https://jobs.silkroad.com/NMC/Careers/jobs/1373