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Business Analyst / Service Manager
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Position Number: 3195449
Location: Scotts Valley, CA
Position Type: Liberal Arts - Human Development & Family Studies

Business Analyst / Service Manager

Location: Scotts Valley
Job ID: 38419

JOB POSTING

NOTIFICATIONS

NOTE: This position is not eligible for sponsorship.

Hybrid or fully remote work schedule available: If the selected candidate elects to work a hybrid or fully remote work schedule, he/she/they will be required to work remotely from a home office, frequency of remote workdays to be determined, and be able to fulfill all requirements of the UCSC telecommuting agreement.

UC Vaccination Policy: With limited exceptions, COVID -19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 07-20-2022

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Information Technology Services (ITS) is the campus innovation nexus that supports and amplifies the value of research, teaching, learning, and digital experiences at UC Santa Cruz. We are a group of diverse, enthusiastic people who produce extraordinary results that foster a campus climate where employees feel a sense of belonging.

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, ambitious, kind, and deeply committed to inclusive excellence.

We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality, experience, and value to our constituents. We care deeply about creating a diverse, high performing organization through recruiting while developing highly talented, well-rounded, staff. We invest in career paths and career development, devoting a significant amount of resources to skill and professional development for our staff.

ITS promotes two areas for skill growth:

1. Developing generalizing specialists by focusing on technical depth and breadth

2. Growing service and product expertise

More information can be found at https://its.ucsc.edu

JOB SUMMARY

As a Business Analyst/Service Manager, you will be customer-focused and serve as a liaison between UC Santa Cruz business stakeholders and ITS technology teams. You will receive assignments in the form of objectives and goals and determine the process by which to meet goals.

As a Business Analyst you will develop and communicate enterprise business applications and/or service priorities through collaboration and building consensus. In conjunction with business/functional stakeholders, you will make recommendations for new or upgraded business systems, applications or services. In partnership with the business owner, you will identify business and technical requirements and propose the solutions that incrementally develops the ITS roadmap for specific systems. You will maximize the opportunity to accelerate the growth trajectory from best in class technology and should be apprised of advancements in the industry to apply that knowledge in proposing solutions. You will participate in developing solutions with a team of technical and business professionals, establish success metrics and manage projects with full transparency.

As a Service Manager for HR and Finance systems you will work with business partners to ensure configuration and end user access and functionality meets business requirements, troubleshooting issues where appropriate and work in partnership with others in the ITS division to resolve issues. You will provide both business and data analysis by having both a front-end as well back-end knowledge of an assigned set of systems/applications. You will ensure that testing of new or upgraded features meet business requirements and deployments adhere to standard practices.

APPOINTMENT INFORMATION

Salary Information: Salary Range: $75,900 - $95,000/year. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

Full-time, Fixed
Percentage of Time: 100%, 40 Hours per Week
Days of the Week: Mon-Fri
Shift Includes: Day

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: Scotts Valley. Hybrid or fully remote work schedule available: If the selected candidate elects to work a hybrid or fully remote work schedule, he/she/they will be required to work remotely from a home office, frequency of remote workdays to be determined, and be able to fulfill all requirements of the UCSC telecommuting agreement.

Union Representation: Non-Represented

Job Code Classification: 007309 (INFO SYS ANL 3)

Travel: Up to 25% of the time

JOB DUTIES

40% - Operations and Service Management

Manages systems and services of moderate size comprising multiple, integrated systems in the areas of HR and Finance.
Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives through research and fact finding combined with an understanding of applicable business practices, processes, systems and industry standards to meet end-user needs.
Performs moderately complex analysis to acquire, modify and support systems, software, databases, utilities and / or tools. Applies and manages complex security configurations
Gathers, analyzes, prepares and summarizes recommendations for approval of business process and procedural documentation.
Recommends and implements changes in processes and procedures.
Negotiates with stakeholders on the creation of specifications.
Supports service management and development processes for client-facing services as needed.
Acts as primary liaison with campus stakeholders in prioritizing and scheduling feature releases through system upgrades, releases and product iterations for critical campus HR and Finance enterprise systems.
Identifies risks and responds accordingly.
Provides priority setting and work flow analysis.
Serves as an ambassador for our portfolio team, driving strategic thinking around our applications and services.

30% - Project Management

Plans, directs, and assures adherence to program and project schedules, work plans and performance requirements for critical enterprise systems and services to meet campus needs.
Creates complex specifications for systems to meet end-user requirements.
Gathers, analyzes,
prepares and summarizes business and user needs, documenting requirements, and revising existing system and process logic issues as necessary.
Documents complex software and processes.
Creates project plans.
Provides technical expertise in identifying, evaluating and developing complex systems and procedures.
Involved in developing complex user interface designs. Plans and executes unit integration and acceptance testing by performing complex testing of software to ensure proper operation and conformance to test plans.
Participates in cross-functional teams to address complex business or systems issues.
Provides support to technical employees following established campus policies and management guidance to develop methods and procedures on new projects.

30% - Collaboration and Governance

Collaborate with stakeholders and governance groups to establish application and service roadmaps; review new and existing IT applications and service plans, and conduct customer research to support changing business needs.
Interaction frequently requires the ability to gain the cooperation of others, conducting presentations of technical information concerning specific projects and schedules.

ITS Security Statement

Information Technology positions are responsible for the security of UC Institutional Information
and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.

REQUIRED QUALIFICATIONS

Bachelor's degree and/or equivalent work experience with an emphasis in computer science, data processing, computer information systems, or in a related field.
Broad knowledge of various areas of IT and of the IT environment. Has solid knowledge of information systems function.
Knowledge necessary to design, troubleshoot operate and correct malfunctions involving technology systems.
Thorough knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs.
Has solid knowledge of related principles and concepts to provide solutions to more complex and diverse information systems issues. Solid ability to gather, organize, and analyze data.
Excellent oral communication skills with the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication.
Excellent oral communication skills.
Excellent written communication skills with the ability to write technical documentation in a clear and concise manner.
Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization.
Requires the ability to gather, organize, and analyze data in the completion of assignments. Ability to write technical documentation in a clear and concise manner.
Understanding of best practices in project management, including change management related to project implementations.
Familiarity with data quality and governance issues and requirements.
Works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines.
Strong sense of customer service to consistently and effectively address customer needs.

PREFERRED QUALIFICATIONS

Work experience with an emphasis in computer science, data processing, computer information systems, or in a related field.
Previous ERP (Enterprise Resource Planning; i.e. Banner, PeopleSoft) experience.
Experience with writing SQL Queries, Business Objects (or similar reporting tool).
Product and/or Project Management Certification.
Lean 6 Sigma.
Agile or Scrum related certifications.

SPECIAL CONDITIONS OF EMPLOYMENT

Selected candidate will be required to pass a pre-employment criminal history background check.
Ability to work long periods of time at a computer with or without accommodation.
Incumbent may be required to work nights, weekends and/or holidays.
Ability to complete various compliance and job-related training as directed.
The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

HOW TO APPLY

Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=38419&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.