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Assistant Network Business Service Manager
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Position Number: 3589469
Location: Santa Cruz, CA
Position Type: Liberal Arts - Human Development & Family Studies

Assistant Network Business Service Manager

Location: Santa Cruz
Job ID: 44892

JOB POSTING

NOTIFICATIONS

UC Vaccination Policy: With limited exceptions, COVID -19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 11-28-2022

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Information Technology Services (ITS) is the campus innovation nexus that supports and amplifies the value of research, teaching, learning, and digital experiences at UC Santa Cruz. We are a group of diverse, enthusiastic people who produce extraordinary results that foster a campus climate where employees feel a sense of belonging.

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, ambitious, kind, and deeply committed to inclusive excellence.

We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality, experience, and value to our constituents. We care deeply about creating a diverse, high performing organization through recruiting while developing highly talented, well-rounded, staff. We invest in career paths and career development, devoting a significant amount of resources to skill and professional development for our staff.

ITS promotes two areas for skill growth:
1. Developing generalizing specialists by focusing on technical depth and breadth
2. Growing service and product expertise

More information can be found at https://its.ucsc.edu

JOB SUMMARY

The Assistant Network Business Analyst is a seasoned, experienced professional focusing on business administration and financial analysis to track billing processes for network infrastructure accounts and licensing for the UCSC campus. This position works collaboratively with manager groups across campus to review, iterate, and implement policy on purchasing and reimbursement for network installation, for both new and existing services. The incumbent manages projects from initiation through completion to coordinate and monitor accounts payable, accounts receivable, purchasing, recharge billing, and equipment, addressing difficult issues as they arise.

APPOINTMENT INFORMATION

Salary Information: Salary Range: $90,000 - $102,500/year. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

Full-time, Fixed
Percentage of Time: 100%, 40 Hours per Week
Days of the Week: Mon-Fri
Shift Includes: Day

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 007584 (BUS SYS ANL 3)

Travel: Never or Rarely

JOB DUTIES

65% - Financial Analysis

Utilize, develop and enhance new and existing financial tracking systems to manage all billable and non-billable time for installations and updates of campus-wide network infrastructure systems. Ensures that all time is tracked and reported accurately.
Develops policy in collaboration with the Network Service Manager to create 1-3-5 year roadmaps and budgets for expenses.
Reconciles and produces monthly reports related to network operational costs and recharge activities.
Implements policy and best practices for modeling and forecasting yearly recharge operations. Evaluate and iterate for efficiencies, gaps and compliance.
Submits and tracks purchase requests for hardware orders and software subscriptions as needed.
Prepares, presents, and reviews budget reports to share with the ITS Infrastructure and finance teams. Prepares reports and analysis to include summaries of financial transactions and evaluation of current and proposed services. Utilize reporting to inform resolutions and policy recommendations.

35% - Business Administration

Manages technical projects including process framework and methodologies involving departmental or cross-functional teams. Plan, coordinate, and monitor scope, requirements, schedules, budgets, resources, tasks, risks, staff and deliverables.
Assists network service manager with vendor oversight.
Track and renew a broad scope of hardware and software licenses for network infrastructure equipment that support the UCSC campus. Develops, maintains and conducts analysis of licenses in coordination with the divisional software license coordinator.
Ensures that the appropriate internal controls are addressed, maintained, and strengthened to secure University resources.
Provides verbal and written communication with all levels of the campus, from students to executive staff related to services.
Assists in the implementation, administration, and tracking of lean waste reduction activities within the unit.

ITS Security Statement
Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.

REQUIRED QUALIFICATIONS

Bachelor's degree in related area and / or equivalent experience / training.
Demonstrated effective communication and interpersonal skills with the ability to communicate technical information to technical and non- technical personnel at various levels in the organization.
basic knowledge of project management principles, theories, and concepts.
ability to create budgets and roadmaps.
Working knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives.
Demonstrated ability to anticipate obstacles and plan for contingencies.
Demonstrated ability to determine relevance and prioritize tasks.
Demonstrated effective writing skills with the ability to convey information to technical and non- technical personnel.
Strong leadership skills with the ability to lead others toward a common goal or vision.
Broad knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives.
Demonstrated ability using organizational skills to multitask in a high-volume environment with the ability to adapt to changing priorities.
In-Depth knowledge and proven track record creating and managing complex spreadsheets.
Effective skill to track project effort and progress.
Thorough knowledge of business and process analysis functions.
Self-motivated and works independently and as part of a team.

PREFERRED QUALIFICATIONS

Agile Certification and Lean / Six Sigma Certifications.
Lean / Six Sigma Certifications.

SPECIAL CONDITIONS OF EMPLOYMENT

Selected candidate will be required to pass a pre-employment criminal history background check.
Ability to work long periods of time at a computer with or without accommodation.
Incumbents may be required to work nights, weekends and/or holidays.
Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

HOW TO APPLY

Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=44892&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.