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Academic Computing Expert (ACE)
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Position Number: 2296146
Location: Scotts Valley, CA
Position Type: Computer and Information Technology

Academic Computing Expert (ACE)

Location: Scotts Valley
Job ID: 19242

Initial Review Date (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The Initial Review Date (IRD) for this job is: 06-23-2021

Dept Marketing Statement
Information Technology Services (ITS) is the campus innovation nexus that supports and amplifies the value of research, teaching, learning, and digital experiences at UC Santa Cruz. We are a group of diverse, enthusiastic people who produce extraordinary results that foster a campus climate where employees feel a sense of belonging.

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, ambitious, kind, and deeply committed to inclusive excellence.

We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality, experience, and value to our constituents. We care deeply about creating a diverse, high performing organization through recruiting while developing highly talented, well-rounded, staff. We invest in career paths and career development, devoting a significant number of resources to skill and professional development for our staff.

ITS promotes two areas for skill growth:

1. Developing generalizing specialists by focusing on technical depth and breadth

2. Growing service and product expertise

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Local IT Specialists within Academic Divisional Computing provide personalized, discipline-specific, IT support for campus in accomplishing the academic mission. They leverage commonalities through cross-divisional technical communities to develop and deliver right-sized/right-priced common services as appropriate, aggregating what we learn and provide as input to ITS. This position provides strategic direction, technical leadership, human and resource management to develop and deliver IT services to the Social Sciences division, as well as its departments and programs. Incumbent works as part of a collaborative team that delivers coordinated IT services following Technology and Engineering team standards and best practices.

More information about Information Technology Services can be found at: https:/its.ucsc.edu

Job Overview

Provides a variety of IT services. Assignments may include database administration, application administration and programming, IT project management, systems or server administration, systems and process analysis, security, solution development and maintenance, business technical support or a combination of these and / or other IT functions.

The mission of the Local IT Specialist is to optimize the use of available resources within ITS in achieving the following objectives:

1. Working with the faculty and graduate students of the division to realize their maximum potential with respect to their discipline-specific instruction and research objectives,

2. Developing and providing a stable, robust Infrastructure that will support the current and expected needs of the division, its departments, and its programs.

3. Apply professional concepts, department/ unit and campus/ medical center/ OP policies and procedures to resolve a variety of complex issues in one or more IT areas of specialization. Analyzes complex issues using defined procedures and practices to determine appropriate action(s).

Pay, Benefits, & Work Schedule
Salary Information: Salary Range: $73,700 - $85,000/annually. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: This position is eligible for Full benefits

Schedule Information:
Full-time, Fixed
Percentage of Time: 100%
Average Hours Per Week: 40
Days of the Week: Mon-Fri
Shift Includes: Day, Evenings, Weekend

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz main campus

Union Representation: None

Job Code Classification: 007309 (INFO SYS ANL 3)

Travel: Up to 50% of the time

Job Duties
20% -

Designs, develops, modifies, debugs, deploys and evaluates complex software and scripts. Performs complex data analysis and analyzes the design and use of complex data sources. Monitors and employs source code control techniques and configuration management. Performs complex testing of software to ensure proper operation and conformance to test plans. Implements release management.

20% -

Identifies, evaluates and develops complex systems, processes and procedures. Creates complex specifications for systems to meet end-user requirements. Develops complex user interface designs. Gathers, analyzes, prepares and summarizes business and user needs, documenting requirements, and revising existing system and process logic issues as necessary. Documents complex software and processes. Creates project plans.

15% -

Works cooperatively with local IT staff in the other academic divisions and ITS units on shared service delivery, service incubation, optimization, stabilization as campus standard.

15% -

Ensures the delivery of specialized services based on the analysis and prioritization of the technical needs of Social Sciences disciplines. Works cooperatively with local IT staff in the other academic units and ITS units on shared service delivery, service incubation, optimization, stabilization as campus standard.

10% -

Applies professional and broadly defined data / information administration and data use concepts to manage and perform complex assignments. Independently analyzes complex information requirements and documents them using formal data definition techniques and naming standards. Performs complex data management or resource research and studies for a variety of constituents and plans metadata acquisition for sets of unstructured data objects.

5% -

Manages systems and services for a facility of moderate size comprising multiple, integrated systems. Makes recommendations for purchase or upgrade of new computer hardware, software and services. Performs moderately complex analysis to acquire, install, modify and support operating systems, software, databases, utilities and / or tools. Applies and manages complex security configurations.

5% -

Applies advanced concepts in working on moderately complex to complex projects, including the management of structured and unstructured content. Initiates, designs and communicates with senior level personnel regarding database administration studies, summary reports and background material including approaches, trends, and sources. Resolves procedural and technical issues in the context of department policies and procedures. Interacts with teams of advanced IT professionals as a proactive member. Provides application consulting for database performance and design.

5% -

Understands and applies industry practices, community standards and department / unit policies and procedures relating to work assignments. May serve as technical lead for a project of moderate scope. Trains users. Negotiates project plans with stakeholders.

5% -

Troubleshoots and resolves the most complex issues. Designs and coordinates work flow of support requests, setting priorities and tracking resolution. Ensures compliance with and provides input to service level agreements.

ITS Security Statement

Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.

Required Qualifications

Broad knowledge of various areas of IT.
Advanced skills associated with application design, modification and implementation. Basic knowledge of secure software development. Demonstrated ability to create software specifications.
Works with relevant product managers to assess campus and customer needs for information technology products, and assist in designing services to meet those needs.
Understanding of and experience troubleshooting client, server and peripherals-related Issues and actions that can be taken to improve or correct performance.
Experience in incident response and digital forensics, Including data collection, examination and analysis.
Demonstrated testing and test planning skills.
Ability to produce documentation or other communications In a clear and concise manner.
Proven ability to work In teams and successfully lead teams.
Works independently and can be self motivated with minimal direction.
Demonstrated problem-solving skills.
Ability to learn effectively and meet deadlines.
Demonstrated ability to determine relevance and prioritize tasks.
Strong customer service orientation.
Knowledge of Information Technology security functions and practices.

APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=19242&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.