Job Details

Technology Solutions Partner Manager
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Position Number: 4512791
Location: Moscow, ID
Position Type: Computer and Information Technology

University of Idaho

Technology Solutions Partner Manager

Location: Moscow

Division/College: Information Technology Services

Employee Category: Exempt

Pay Range: $70,000.00 annually or higher depending on education and experience

FTE: 1

Full/Part Time: Full Time

Position Summary:
Technology Solutions Partners support faculty and staff using technology to meet the University of Idaho's teaching, learning and research mission. The TSP team is the primary ITS liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts and supports customers with their information technology needs and resolving issues.
The Technology Solutions Partner (TSP) Manager is responsible for developing, implementing and cultivating statewide enterprise support solutions for University faculty, staff and students. The TSP manager will manage, coach and motivate a team of TSP's, perform process engineering and communicating to a variety of audiences through numerous media channels. As part of the TSP leadership team, they will report to the Director of Technology Partnerships

Duties may include:

Lead, manage and develop a team of TSPs
Develop and maintain standards
Oversee the delivery of solutions
Conduct surveys and monitor TSP customer feedback
Develop partnerships within the U of I community
Manage budgets
Work as an active member of the division leadership team
Perform daily TSP duties, taking on high-priority incidents or requests
Other duties as assigned

Minimum Qualifications:

High School Diploma or equivalent

7 years in an information technology role, specifically providing direct customer technical support
Coaching others in providing customer service
Working in a team environment to accomplish shared goals

Preferred Qualifications:
Preferred Education:

Bachelors Degree in an information technology field
MTA: Windows Operating System Fundamentals certification or equivalent
Microsoft 365 Certified: Modern Desktop Administrator Associate certification or equivalent
Apple Certified Support Professional (ACSP) certification

Preferred Experience:

Demonstrated experience with assignment coordination and staff management, service delivery processes, intra/inter-team communications, budgeting, and measures/metrics
Working within a complex network infrastructure and VoIP equipment, operation and application
Managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf in a complex, large enterprise
Working in higher education

Preferred Skills and Abilities:

Strong customer service orientation with the commitment and drive to provide first class customer service and support
Excellent organization and attention to detail
Excellent verbal and written communications and the ability to communicate with a variety of audiences
Excellent critical thinking and problem-solving skills

Physical Requirements & Working Conditions:

Frequently lifts, carries and/or otherwise moves information technology equipment weighing up to 50 pounds indoors and outdoors.
Ability to:
- Traverse between buildings, floors within buildings
- Climb ladders
- Crawl or maneuver in tight places.

Frequently lifts, carries and/or otherwise moves information technology equipment weighing up to 50 pounds indoors and outdoors. Ability to: Traverse between buildings, floors within buildings Climb ladders Crawl or maneuver in tight places.

Required Licensures, Certifications or other

Posting Number: SP004014P

Posting Date: 07/10/2023

Closing Date:

Open Until Filled: Yes

Special Instructions:
Position will remain open until a qualified pool of applicants has been identified. Applications received on or before July 24, 2023 will receive first consideration. In your letter of qualification, using details and examples, please address all of the required and preferred qualifications for this position and how your experience and skills align.

Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, please visit: jobs.uidaho.edu

EEO Statement
University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.