Location: Santa Cruz
Job ID: 14378
Initial Review Date (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The Initial Review Date (IRD) for this job is: 01-25-2021
Dept Marketing Statement
Information Technology Services (ITS) is the campus innovation nexus that supports and amplifies the value of research, teaching, learning, and digital experiences at UC Santa Cruz. We are a group of diverse, enthusiastic people who produce extraordinary results that foster a campus climate where employees feel a sense of belonging.
Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, ambitious, kind, and deeply committed to inclusive excellence.
We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality, experience, and value to our constituents. We care deeply about creating a diverse, high performing organization through recruiting while developing highly talented, well-rounded, staff. We invest in career paths and career development, devoting a significant amount of resources to skill and professional development for our staff.
ITS promotes two areas for skill growth:
1. Developing generalizing specialists by focusing on technical depth and breadth
2. Growing service and product expertise
Academic Divisional Computing staff are localized ITS staff embedded in the campus' five academic divisions who provide personalized, discipline-specific, IT support for faculty, staff and students in accomplishing the academic mission. We leverage commonalities through cross-divisional technical communities to develop and deliver right-sized/right-priced common services as appropriate, aggregating what we learn and provide as input to ITS. This position provides strategic direction, technical leadership, human and resource management to develop and deliver IT services to the Physical and Biological Sciences (PBSci) division and its departments and programs. Incumbent works as part of a collaborative team that delivers coordinated IT services to faculty across the division, primarily located at the Coastal Science Campus.
This position provides frontline support to research across a range of disciplines, primarily in the physical and biological sciences. The incumbent provides consultation services to faculty and researchers in developing IT solutions and investments that advance specific research objectives in the context of campus IT infrastructure. The position requires a breadth of abilities including Linux OS, networking, storage, software compiling, testing and installation. Applied understanding of scientific research methods is essential.
Pay, Benefits, & Work Schedule
Salary Information: $70,000 - 85,000/year. Salary commensurate with skills, qualifications and experience.
No. of Positions: 1
Benefits Level Eligibility: This position is eligible for Full benefits
Percentage of Time: 100%
Average Hours Per Week: 40
Days of the Week: Mon-Fri
Shift Includes: Day
Employee Classification: This is a Career appointment
Job End Date: None
Work Location: UC Santa Cruz Coastal Sciences Campus
Union Representation: No
Manages systems and services for a facility of moderate size comprising multiple, integrated hardware/software products.
Makes recommendations for purchase or upgrade of new computer hardware, software and services.
Performs moderately complex analysis to acquire, install, modify and support operating systems, software, databases, utilities and / or tools.
Applies and manages complex security configurations. This includes MacOS, Windows and Linux desktops/laptops and servers.
Work with faculty, staff and students to find and implement strategies to meet a given request.
Consults with local teams as needed to pursue solutions.
Gathers, analyzes, prepares and summarizes business and user needs, documenting requirements, and revising existing system and process logic issues as necessary.
Documents complex software and processes.
Manage network area storage (NAS) devices and data storage needs. NAS includes QNAP, Drobo and Synology. Manage data storage servers using linux (primarily CentOS-based).
Troubleshoot, create accounts as needed.
Understands the ITS service portfolio both in terms of local and global services.
May serve on committees and technical groups to assist in defining new services or refining old services.
Understands and applies industry practices, community standards and department / unit policies and procedures relating to work assignments.
Trains clients. Negotiates project plans with stakeholders
Applies professional and broadly defined data / information administration and data use concepts to manage and perform complex assignments.
Independently analyzes complex information requirements and documents them using formal data definition techniques and naming standards.
Performs complex data management or resource research and studies for a variety of constituents and plans metadata acquisition for sets of unstructured data objects.
Applies advanced concepts in working on moderately complex to complex projects, including the management of structured and unstructured content.
Initiates, designs and communicates with senior level personnel regarding database administration studies, summary reports and background material including approaches, trends, and sources.
Resolves procedural and technical issues in the context of department policies and procedures. Interacts with teams of advanced IT professionals as a proactive member.
ITS Security Statement
Information Technology positions are responsible for the security of systems and restricted or confidential information. The incumbent is required to follow all applicable UC policies and departmental procedures in providing security of the systems or applications. Supervisors are responsible for making sure their staff completes all appropriate and required security training.
- Bachelor's degree in related area and / or equivalent experience / training.
- Broad knowledge of various areas of IT. Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software.
- Understanding of and experience troubleshooting client, server and peripherals-related issues
- Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software.
- Demonstrated skill at administering moderately complex security controls and configurations to computer hardware
- Ability to write technical documentation in a clear and concise manner.
- Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent / related functions.
- Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization.
- Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
- Ability to work independently and as part of a team.
- Advanced skills associated with programming design, modification and implementation.
- Demonstrated problem-solving skills.
- Ability to learn effectively and meet deadlines.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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