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Holyoke Community College
  • Position Number: 2597244
  • Location: Holyoke, MA
  • Position Type: Computer and Information Technology

Systems Analyst Information Technology Division

Full-time, Non-Unit Professional position.

Salary Range: $65,000-$70,000/year, plus a comprehensive State benefits package

Hours: 37.5/week

Funding Source: State

Reporting to the Director of Enterprise Applications, performs analysis, development, testing, and support for applications including Ellucian Banner modules and associated products. Provides technical expertise and assistance to functional departments to support business processes.


1. Gathers information concerning administrative requests to determine project requirements, scope, impact, and timeline. Communicates regarding project details within applications team and with affected users at all levels. Designs, develops, and implements solutions.

2. Resolves functional users' questions and problems, escalating issues to other ITD staff or vendor support as required.

3. Performs application programming and report development as necessitated by project requirements, ensuring adherence to established security standards.

4. Develops and maintains standard data inquiries for regulatory compliance and other purposes.

5. Reviews system upgrades and version releases, and coordinates planning with Enterprise Applications team, other ITD departments, and stakeholders.

6. Analyzes workflow, use of system features, and data management for ERP applications when working with user departments. Collaborates with functional staff to increase productivity and efficiency through feature implementation, supplemental programs and reports, or system modification.

7. Learns and supports new academic and administrative applications as needed.

8. Performs other related duties as assigned.

Bachelor degree in Computer Science, Information Technology, or related field; minimum 3 years applications support/programming; SQL; relational database application development, including knowledge of tables, packages, stored procedures, triggers, views; strong commitment to customer service; ability to communicate and collaborate effectively with constituents at all levels; ability to work with a diverse staff and faculty.

Previous experience with Ellucian Banner products or other higher education ERP system desirable; experience creating reports for end users; knowledge of Java; experience in a college or university setting.

Applicants who do not meet the qualifications as stated above are encouraged to put into writing precisely how their background and experience have prepared them for the responsibilities of this position.

**Please Note: Candidates for employment should be aware that all Holyoke Community College students, faculty, and staff must be fully vaccinatedby January, 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
- Pre-Employment Background check, including Criminal History will be conducted for all positions.

Holyoke Community College is committed to excellence and opportunity through diversity in education and employment. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, sexual orientation, age, disability, genetic information, maternity leave, and national origin, in its education programs or employment.

Applicants interested in applying MUST submit the following documents online to:

Resume, Cover Letter and List of 3 Professional References with names, addresses, and phone numbers. (When preparing your cover letter, please refer to the minimum and preferred qualifications as pertaining to this position and, if applicable, include an equivalency statement.)

Applications will be reviewed beginning November 17, 2021. Additional applications may be considered until position is filled.


***An Equal Opportunity/Affirmative Action Employer***



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