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Type of Appointment: Full-Time, Probationary
Collective Bargaining Unit: CSUEU Unit 9
Classification Salary Range: $4,372 - $10,173 per month
Anticipated hiring range: $4,372 - $6,512 per month
Work Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Recruitment Closing Date: March 31, 2021
Located in the Division of Academic Affairs, Enrollment Management & Services (EM&S) advances the educational mission of the University by providing leadership for the University's enrollment planning and management efforts including the comprehensive services and programs that promote the recruitment, matriculation, financial support and academic success of students. Enrollment management & Services, utilizing the PeopleSoft enterprise system, supplemental software applications, and comprehensive reporting systems supports the enrollment planning process with critical data for student, academic, and financial planning.
DUTIES AND RESPONSIBILITIES:
-Provide daily technical support for users in the Office of Financial Aid & Scholarship and partner offices within Enrollment Management & Services.
-Work closely with functional counterparts to quickly identify and resolve production problems.
-Provide primary technical support for the Financial Aid module in the PeopleSoft Campus Solutions system.
-Provide primary technical support on the Campuslogic StudentForms implementation.
-Support and automate where feasible processes that support these functions: Federal ISIR, Cal ISIR, Middle Class Scholarship (MCS) files, Department of Education tasks, and related processes.
-Explore root causes and propose solutions to eliminate future problems.
-Manage scheduled process and jobs in PeopleSoft.
-Provide backup technical support for other Campus Solutions modules in partnership with other programmers to ensure continuous and accurate processing of these mission-critical business functions.
-Perform analysis, detailed program specification, programming, testing, and documentation to expand the functional scope of the student systems, in order to meet the business needs of the university.
-Design and implement procedures, software programs, utilities, and documentation to support customer-focused delivery of business data.
-Types of projects may include (but not limited to): Bolt-on enhancements to existing functionality, self-service facing page enhancements, data interfaces.
-Technologies utilized may include (but not limited to): PeopleCode, SQR, PS Query, Integration Broker, AWE.
-Ensure compliance with all standards of data integrity, security, and privacy.
-Create ad hoc queries and generate statistical reports.
-Utilize data warehouse and other reporting tools to assist in data analysis.
-Develop reports of a highly complex nature to support the operational needs of our business units and partner offices on campus.
-Technologies utilized may include (but not limited to): SQR, SQL, PS Query, Bl/XML Publisher.
-Collaborate with EM&S offices, Division of IT, and partner offices on system related enhancements and workflows.
-Assist project teams with gathering functional requirements, design, implementation, training, and ongoing support.
-Participate actively in the review and definition of business problems, including the preparation of functional and technical requirements to support the mission of the university and administrative departments.
-Provide systems analysis leadership for the appropriate user offices.
Documentation & Testing:
-Perform administrative aspects of development, testing, and documentation in accordance with campus and CMS Central policies.
-Provides functional analysis of system upgrades, fixes, maintenance packs, and CSU Baseline feature enhancements to evaluate the impact to EM&S processes and systems.
-Support all activities related to Bundle/PUM/fix testing
-Coordinates and communicates with Division of IT on the functional system issues.
-Develops functional test plans and issues-tracking reports.
-Help coordinate testing activities between EM&S and Division of IT as well as partner offices such as Student Success and the Bronco Advising Center where applicable.
Bachelor's degree in Computer Science, Computer Information Systems, Information Systems, Engineering or a related field with two years of relevant full-time experience or the equivalent part-time OR eight (8) years of relevant full-time experience. Functional knowledge of the specialty area demonstrated by an understanding and use of advanced principles and theories; ability to integrate work related knowledge to address problems; demonstrates competency in applying standard and non-standard technology applications and exploring and adapting changing technology, independently applies technical judgment; recognizes problems, uses reasoning and logic to establish possible causes, interprets and applies theories and principles, generates alternative solutions, implements a plan of action for the best resolution; develops solutions where precedents do not always exist. Ability to be proactive, anticipate outcomes and consequences of different approaches and making modifications to action plans; demonstrates competence at interpreting and communicating information; demonstrates reflective listening skills when working with others; assists other in completing assignments and provides work direction and training to others on new skills and procedures, ability to plan and work on shared projects.
Experience working in higher education, PeopleSoft Campus Solutions, and specifically with systems related to Enrollment Management & Services (Financial Aid, Admissions, Student Records, and/or Academic Advising modules).
-Functional understanding of one or more Campus Solutions modules including: Admissions, Student Records, Financial Aid, Campus Community, and/or Academic Advising. (Emphasis on Financial Aid)
-High level proficiency in PeopleSoft tools, techniques, and related programming languages including (but not limited to): SQL, SQR, App Engine, Application Designer, PeopleCode, PeopleTools, and debugging in a multi-tier distributed architecture.
-Ability to develop solutions utilizing (but not limited to): PeopleSoft Approval Workflow Engine (AWE), Communication Generation (CommGen), 3Cs (Communications, Checklists, Comments), Bl/XML Publisher, Integration Broker, Equation Engine, Workcenters, Dashboards, Page and Field Configurator, Event Mapping, and/or Transfer Credit.
-High level proficiency in report programming and SQL scripts.
-Ability to support projects at all states of the Software Development Life Cycle.
-Working knowledge of the UNIX environment is preferred.
-Demonstrated ability to learn and support peripheral Student Administration applications is required.
-Highly desireable to have experience working with imaging systems (such as OnBase), Degree Planner tools (such as EAB Smart Guidance), data management tools (such as Tableau).
Customer Service Skills:
-Treats all customers (students, faculty and staff colleagues) with dignity and respect, empathy, fairness and professionalism, consistent with the university mission, values and strategic vision.
-Professional image and grooming.
-Self-confidence and interpersonal skills.
-Analytical and problem solving skills
-Good communication (both verbal and written) skills.
-Planning and organizing skills.
-Good administration management skills.
-Strong listening skills.
-Maintains a safe work environment.
-Communicates with the University community in a civil manner.
-Demonstrated ability to work with technical and functional peers and to share knowledge is required.
A background check must satisfactorily be completed before a candidate can be offered this position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for this position. The background check consists of the following: Employment verification, education verification, reference checks, and checks of the following systems and databases: National Social Security Number/Address Locator, Felony/Misdemeanor, National Criminal Database, Federal Criminal, Department of Motor Vehicles, and National Sex Offender Registry.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER:
Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: http://dsa.cpp.edu/police/securityreport.asp
Cal Poly Pomona is a smoke and tobacco-free campus. Please refer to the link below for policy information.
CONDITION OF EMPLOYMENT:
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. http://www.calstate.edu/eo/EO-1083.html
For more information or to apply, visit: https://www.cpp.edu/jobs/index.shtml
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