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Software Systems Specialist I
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Position Number: 3146309
Location: Richardson, TX
Position Type: Computer and Information Technology

Software Systems Specialist I

Posting Number: S03690P

Position Title: Software Systems Specialist I

Functional Title: Software Systems Specialist I

Department: Center for Vital Longevity

Salary Range: Low 50's

Pay Basis: Hourly

Position Status: Regular full-time

Location: Dallas

Position End Date (if temporary):

Posting Open Date: 06/09/2022

Posting Close Date:

Open Until Filled: Yes

Desired Start Date: 07/05/2022

Job Summary

The Center for Vital Longevity, a state of the art research facility, located in Dallas is seeking a Software Systems Specialist I.

The ideal candidate will be responsible for:

Software installation, maintenance and troubleshooting for Linux, OSX and Windows.
Hardware diagnostics and troubleshooting of desktops, laptops and printers.
Provide support for extensive research computing clusters and supporting servers, including but not limited to web servers, backups, virtual machines, HPC, and SAN/NAS.
Responsible for daily operational duties such as troubleshooting network access problems and switch configurations.

Minimum Education and Experience

Associate's degree in a related field or equivalent IT certifications or an equivalent combination of education and experience.

Preferred Education and Experience

Bachelor's degree and two years' experience or more than six years applicable experience.

Preferred education and experience:

Experience in an HPC environment
Experience with configuration management tools
Experience with version control
Experience with enterprise backup solutions
Experience managing large amounts (petabytes) of data

Essential Duties and Responsibilities

Successfully handle all aspects of desktop support and customer interaction.
Work either in-person or remotely to troubleshoot and support both hardware and software issues, ranging from Enterprise Applications to incidental applications.
Support virtual machine infrastructure
Support HPC infrastructure
Managing Linux servers in various service roles.
Debug complex solutions to ensure smooth operations for end users.
Bridge the gap between vendor/Information Resources and end user.
Use Microsoft Active Directory to perform group policy creation/modification.
Handle all security/access requests and ensure that access is granted in a timely fashion.
Ensure a quality experience for all end users by following up to make sure their technology needs have been met.
Documentation of procedures, especially core knowledge transfer and routing regular procedures.
Serve as technical resource for system implementation tasks.
Move computer equipment as required.
Work on workstation and equipment set-ups that require crawling or physical labor to run cabling and make other adjustments.
Manage with VMWare deployment along with SAN/NAS.
Plan for, evaluate, and document problem areas and resolutions.
Participate in change management and compliance plans and implementations.
Participate in analysis and operations of software systems, assist in the handling of research processing, server management, and resolution of errors; and contribute to the automation and streamlining of processes.
Support identifying enhancements to workflow functionality and assist with implementation of scheduled and recommended improvements/upgrades.
May provide end-user training and/or orientation and assist other departments as needed.
Provide desktop support to CVL researchers, students and staff.

Physical Activities

Working Conditions

Additional Information

Excellent customer service skills.
Excellent time management and priority management skills.
Good written and verbal communications skills.
Ability to work in a team environment
Participate in Center events – during regular working hours, or on evenings/weekends – as needed.
Perform other duties as assigned.

Remote work option is not available for this position.

Special Instructions Summary

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its programs and activities, including in admission and enrollment. For inquiries regarding non-discrimination policies, contact the Director of Institutional Equity at InstitutionalEquity@utdallas.edu or the Title IX Coordinator at TitleIXCoordinator@utdallas.edu, or call 972-883-5331.