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Senior Support Analyst
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Position Number: 2281493
Location: Los Angeles, CA
Position Type: Computer and Information Technology

Senior Support Analyst
University of California Los Angeles

Requisition Number: 33129
Salary: $24.81 - $48.70 hourly

Position Description:
Under the supervision of the Director of IT Support Services, the Senior Support Analyst maintains the law school technology equipment including desktops, laptops, printers, tablets, etc. Primarily responsible for providing high level technology systems and support services to the general law school community of faculty, staff and students. Create and maintain the school's desktop images, administer Active Directory, centrally deploy applications and maintain system and application patches for hundreds of PCs at a time, configure systems, install vendor and third-party software, integrate machines into existing Active Directory network environment, configure home machines, laptops and peripheral devices for remote network connectivity, troubleshoot various end-user technical problems, and provide advanced desktop security support. Work with network engineers to ensure unique needs of end-users are addressed and to enhance technology services for them. Exercise good judgment when evaluating and prioritizing user requests. Responsible for following up with end-users, tracking unresolved issues, and reporting significant service issues to IT Managers. Assist with the creation and maintenance of user documentation, internal technical knowledge base, and asset management databases of all IT software and hardware resources. Provide user training on various software applications and various hardware devices.

For full application instructions and position description, please visit: https://hr.mycareer.ucla.edu/applicants/Central?quickFind=79882

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction