Job Details

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University of Wisconsin - Madison
  • Position Number: 3108995
  • Location: Madison, WI
  • Position Type: Laboratory and Research
Research IT Director


Required experience and competencies:
A minimum of five years of increasing responsibility in information technology, including direct management and supervision of staff
Provides excellent customer service and has a solution-oriented mindset
Demonstrated commitment to the values of diversity, equity, inclusion, and accessibility
Provision of high quality and responsive IT customer service
History of finding innovative solutions to challenges raised by a range of research and administrative staff
Promotes the sharing of information and provides consistent messaging across all parties

Required technical skills:
Assessment and evaluation skills
Knowledge and experience with business applications of technology
Knowledge and understanding of full software development life cycle
Information systems design
Implementation and maintenance of relational databases
Security and communications pertaining to networks
Technical and user-related aspects of a personal computer environment * Knowledge management systems
Data reporting and dissemination

Experience in a K-12 or higher education environment
Knowledge of research practices in large research centers and the technology required to support those practices
Knowledge of data de-identification processes and the maintenance of de-identified longitudinal databases to support education research
Advanced skill in financial, budgeting and other statistical applications
Experience developing colleagues - technology skills, customer service skills, and solution-oriented mindsets
Knowledge of and experience with managing risk associated with protecting intellectual property and personally identifiable data
Knowledge of acceptable human subjects practices
Experience collaborating with colleagues to bring new products and services to the public

Job Summary:
The Wisconsin Center for Education Research (WCER) is one of the largest university-based education research and development centers in the world. A proud unit within the School of Education, WCER houses researchers and staff who improve educational outcomes for diverse student populations, impact education practice positively, and foster productive collaborations among academic disciplines and practitioners. WCER generates approximately $70 million of revenue in awards and services annually and employs approximately 500 employees, including academic staff, university staff, research associates, graduate assistants, and undergraduates.

At WCER, all employees share fundamental organizational values that guide the purpose and quality of our work:
Innovation and excellence to advance education outcomes through high-quality research and development
Equitable education that reverses imbalances and injustices in education
Affirming and increasing diversity to inspire creative and equitable outcomes
Healthy workplace based on mutual respect and transparency
Partnering across differences to strengthen research and development outcomes.

The Research Technical Services Director will manage core research IT support for WCER and the School, with a budget of $1.2M. Reporting to the WCER Director and working in tandem with the center's Chief Operating Officer, the Research Technical Services Director will inspire a team of 12 technical professionals to develop strategies for implementing technology designs and infrastructure that supports diverse research needs. Skilled technologies the director will oversee include research- focused programming, website, multimedia, and graphics design, network administration, and computer services. The director will lead and develop a unit responsible for application development, hardware and software purchasing, setup, ongoing support, server administration, data security, and training. Critically, the director will ensure the security of the network environment in which end- users collaborate across the world.

The Research Technical Services Director will be a member of WCER's senior leadership team and will provide strategic research technology direction for the center. They will spearhead efforts to reimagine technology services and functions to raise the standard of support for the center's research projects and service units. The director also will be a vital member of a schoolwide three- person, IT leadership team comprising a colleague responsible for administrative IT and another responsible for instructional IT in the school. This will involve providing guidance and leadership on technology issues regarding research across the school. The director will develop social networks across campus to be knowledgeable about and personally connected to other research IT services, including DoIT and social sciences IT colleagues. Finally, the director will make strategic decisions regarding practical tensions in IT leadership - for example, balances between off-the-shelf v. self- built solutions, innovation v. data security, efficiency v. quality.

The successful candidate will have a customer service, solution-oriented mindset and will offer innovative IT solutions for research projects and service staff in WCER. The successful candidate will have a broad set of technical skills while also being an excellent communicator, leader, and collaborator. Diversity, equity, and inclusion are core principals at WCER and therefore the successful candidate will have a strong record of leading and implementing organizational and culture change that engenders a culture of belonging for diverse colleagues. The ideal candidate will support the work and professional growth of technical services staff while building and maintaining collaborative relationships with center leadership, WCER principal investigators, research teams, and service units. The director will be skilled at juggling competing priorities and technical issues such as data security, privacy, and innovation. All work of the successful candidate will be in service to WCER's values and strategic goals.

Standard Summary: IT123 IT Director II (B)
Develops and directs the implementation of strategic plans for the division's information technology (IT) function to ensure that resources are utilized to provide effective information technology services. Typically manages IT services through subordinate managers.

Essential Responsibilities:
30% Directs strategic information technology planning initiatives and establishes divisional objectives to ensure appropriate use of financial, administrative, staffing resources, and alignment with the strategic plan
10% Develops operating policies and procedures to comply with regulations, institutional policies, and divisional objectives
10% Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
5% Develops and audits the budget
15% Serves as the divisional IT liaison representing the division's interests to internal and external stakeholders
15% Advises institutional or divisional leadership on information technology operations and business models
5% May perform manager functions through subordinate managers

Unique Responsibilities:
10% Lead research IT for the SoE IT team together with the MERIT Director (Academic Technology) and the SoE IT Director of (Administrative Technology), including collaborating with SoE departments and units to provide school wide research IT services

Bachelor's Degree

Master's Degree
MA or MBA degree in business, information science, computer science, or related field.

Additional Information:
WCER at the University of Wisconsin-Madison's highly ranked public School of Education, is one of the world's first and most productive education research centers. Our center has helped scholars and practitioners develop, submit, conduct, and share grant-funded education research for more than 50 years.

WCER is an incubator for advances in education policy and practice. It provides services and resources for UW-Madison researchers, graduate students, collaborators, educators, funders, and communities locally and worldwide.

WCER's mission is to improve educational outcomes for diverse student populations, impact education practice positively and foster collaborations among academic disciplines and practitioners.

WCER's Commitment to Diversity, Equity & Inclusion:
Diversity is a source of strength, creativity, and innovation for UW-Madison and The Wisconsin Center for Education Research (WCER). Individual differences and group diversity inspire creative and equitable outcomes. WCER actively affirms values and seeks to increase diversity in our everyday interactions, practices, and policies.

Our center is conscious of inequities in the field of education and how these disproportionately harm the most marginalized members of our society - including BIPOC (Black, Indigenous, and other People of Color) individuals, people from poor and working-class backgrounds, people with disabilities, women, and LGBTQ people. We firmly believe that these communities must be centered in the work we do. Hence, we strongly encourage applications from people with these identities or members of other marginalized groups.

For more information and news about our center, please go to

How to Apply:
To apply, please visit:

Please click on the "Apply Now" button to start the application process. As part of the application process, you will be required to upload a cover letter addressed to Dr. Courtney Bell, a current resume, and a list with the contact information of at least three professional references.

To ensure consideration, application must be received by: June 12, 2022

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

A period of evaluation will be required

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report ( contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Job Group: Information Technology
Job Subgroup: IT Multifunctional Services
FLSA Status: Exempt
Employee class: Academic Staff
Department(s): A177500 / EDUC/WCER
Full time salary rate: Minimum $115,000 ANNUAL (12 months) Depending on Qualifications
Term: This is a renewable appointment.
Appointment percent: 100%
Anticipated begin date: August 1, 2022
Number of positions: 1

Department Contact:
Mary Hegge
1025 W Johnson St
242m Educational Sciences Madison, WI 53706-1706

Phone: 608-262-9173
Phone TTY: 608-263-2473
Fax: N/A

For more information, please visit:
University of Wisconsin-Madison:
Office of Human Resources:
Jobs at UW:

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