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University of California Santa Cruz
  • Position Number: 2484496
  • Location: Santa Cruz, CA
  • Position Type: Computer and Information Technology

Physical Security Systems Analyst

Location: Santa Cruz
Job ID: 23408

UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for all faculty, staff, academic appointees, and students accessing facilities at any UC campus this fall. Employees and students can submit proof of vaccination online or request an exemption.

UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit. 

The Initial Review Date (IRD) for this job is: 09-22-2021

Dept Marketing Statement
Information Technology Services (ITS) is the campus innovation nexus that supports and amplifies the value of research, teaching, learning, and digital experiences at UC Santa Cruz. We are a group of diverse, enthusiastic people who produce extraordinary results that foster a campus climate where employees feel a sense of belonging. 

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, ambitious, kind, and deeply committed to inclusive excellence. 

We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality, experience, and value to our constituents. We care deeply about creating a diverse, high performing organization through recruiting while developing highly talented, well-rounded, staff. We invest in career paths and career development, devoting a significant number of resources to skill and professional development for our staff. 

ITS promotes two areas for skill growth: 

1. Developing generalizing specialists by focusing on technical depth and breadth 

2. Growing service and product expertise


Physical Security Systems (PSS) is a team within Information Technology Services. The PSS team works in close collaboration with University Police, and is responsible to provide guidance to the campus community on the appropriate use of security hardware and technology. The PSS team is responsible for the implementation, maintenance, and operations of these systems. 

More information can be found at:

Job Overview

Applies professional concepts: Analyzes and operates complex IT based Physical Security Systems (PSS). Understands Physical Security system configurations, components and dependencies. Understands IT system infrastructure and basic troubleshooting. Basic knowledge of physical security concepts and best practices.

Conducts daily checks to confirm the effective operation of campus security systems. Troubleshoots and promptly resolves issues or escalates as appropriate. This may include working directly with customers and vendors to identify and resolve issues with hardware and software. Adheres to professional customer service standards. Maintains open communications and focuses on the customer experience. Conducts site visits to inspect, maintain and repair security systems. 

Programs, manages, administers and operates in CCURE access control system, Genetec Video Management system and Omnilock system. Conducts break/fix and root cause analysis. Utilizes internal and external resources to make necessary repairs. Manages third party vendors that perform maintenance, repair and construction services. Maintains relationships with stakeholders to ensure systems are meeting customer needs. Provides analysis to the PSS Team on security system maintenance and repair.
Applies information technology and information security best practices, campus, state, OP and federal policies and procedures to resolve a variety of complex issues related to physical security of facilities.

Salary Information: Salary Range: $73,700 - $85,000/annually. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: This position is eligible for Full benefits

Schedule Information:
Full-time, Fixed
Percentage of Time: 100%
Average Hours Per Week: 40
Days of the Week: Mon-Fri
Shift Includes: Day, Evenings, Weekend

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz main campus

Union Representation: None

Job Code Classification: 007309 (INFO SYS ANL 3)

Travel: Up to 50% of the time

30% -
  • Administers physical security systems and services. Adds and modifies user accounts, scheduled events, door components and clearances, etc. Performs system administration role including programing, management and troubleshooting. Monitors the ongoing performance, Identifies system vulnerabilities and proactively corrects issues. Provide professional customer service to the campus community. 

15% -
  • Conducts Break/Fix service calls to identify issues impacting the operation of physical security systems. Makes repairs personally, or works with internal and external resources to correct issues in a timely manner.

10% -
  • Conducts root cause analysis to identify underlying issues contributing to the failure of security system components. Performs testing to prove cause and effect. Plans and implements corrections to prevent future system failures.

10 -
  • Sets and maintains preventative maintenance schedules for security systems. Maintains spare parts inventory. Maintains Access Approver List. Maintains call down lists. Maintains Fire and Police access privileges.

5% -
  • Contributes to the roll out of new security systems. Defines access zones with stakeholders. Set up clearances and schedules approved by stakeholders. Imports user data. Interfaces with end-users to ensure they understand how the system works and they have appropriate credentials.

5% -
  • Uses ticketing system to track all break/fix issues with security systems. Works to ensure all issues are resolved appropriately and in a timely manner. Communicates with stakeholders on timeline and cost implications.

5% -
  • Installs software on PC and Mac based client computers.

5% -
  • Documents system operations, configurations, trouble history, root cause analysis.

5% -
  • Develops training materials and conducts training sessions with end users.

5% -
  • Logistical support of campus emergency services during events and/or Emergencies.

5% -
  • Other duties as assigned.

ITS Security Statement

Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.

  • Basic knowledge of physical security best practices.
  • Ability to analyze physical security systems and hardware to determine failure points and vulnerabilities. Ability to engage internal and external resources and/or vendors to correct deficiencies. Ability to work in a ticket system to track break/fix status.
  • Skills associated with programming and implementation of physical security systems. Specific knowledge of access control and video management systems.
  • Ability troubleshooting door hardware, security systems hardware, client software issues and application issues.
  • Demonstrated ability to install and troubleshoot software and hardware components.
  • Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.
  • Basic knowledge of computer security tools, best practices and policies. Demonstrated skill at administering security controls, permission and privileges in physical security applications.
  • Demonstrated ability to prioritize and organize multiple assignments, and work in a complex dynamic environment with deadlines, shifting priorities and frequent interruptions.
  • Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to write training and technical documentation in a clear and concise manner. Strong public speaking skills.
  • Ability to follow project management workflow processes. Able to initiate, plan, execute, control, and to bring projects to closure. Demonstrated testing and test planning skills.
  • Experience in a customer service role. Understands and can articulate what it means to provide excellent customer service.

Preferred Qualifications
  • Bachelor's degree in related area and / or equivalent experience / training.
  • Experienced with security systems administration. Working knowledge of database management systems and standards. Knowledge relating to database system design. Database querying and report skills working with moderately complex security systems.
  • Experience with Genetec Video Management System.
  • Experience with Omnilock/Wi-Q access control system.
  • Experience with Onity access control system.
  • Familiarity with logical data design and data import/export or data conversion. Demonstrated experience with database administration.
  • Familiarity with data governance issues and requirements.
  • Basic Knowledge of CPTED principles.
  • ASIS Security Certification (PSP/CPP).
  • Software House CCURE 9000 System Manager Certification.
  • Software House CCURE 9000 Advanced System Manager Certification.
  • Software House CCURE 9000 Integrator/Installer Certification.
  • Genetec Omnicast Certification.
  • Agile.
  • Lean/Six Sigma.

Special Conditions
  • Selected candidate will be required to pass an extensive background investigation to include: identity check, criminal history check resulting in no felony convictions; background investigation may include a deception detection examination such as a polygraph or voice stress test. 
  • Must be at least 21 years of age at the time of appointment. 
  • Ability to travel to multiple work locations on and off-campus.
  • Must possess a valid license to drive in the state of California and be able to travel to attend training, workshops or conferences away from the Santa Cruz, CA area. 
  • Successful applicants will participate in the DMV Pull Notice Program. 
  • Have earned a valid high school diploma or equivalent. 
  • Ability to complete various compliance and job-related training as directed.
  • Ability to work long periods of time at a computer with or without accommodation. 
  • Incumbent may be required to work nights, weekends and/or holidays. 
  • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

All UCSC employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.  

How to Apply
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our" href="" target="_blank">How to Apply tutorial for detailed instructions on our applicant process. 


The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees. 

View full job description and access on-line application:

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

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