Job Details

University of Tampa
  • Position Number: 4938340
  • Location: Tampa, FL
  • Position Type: Computer and Information Technology

Microsoft 365 Cloud Systems Engineer


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Position Details

Information Technology and Security at The University of Tampa has an opening for Microsoft 365 Cloud Systems Engineer. Directly reporting to the Senior System Engineer, the Microsoft 365 Cloud System Engineer will support and maintain the University's Microsoft 365 environment, cloud server technology, server infrastructure, and support server systems operations. This position is responsible for monitoring the performance and optimizing resources to ensure cost-effectiveness and high availability. Additionally, this position is responsible for security and compliance of cloud environments. They work very closely with all ITS areas and are required to ensure servers are up to date, secure, available, backed up, functional, and stable 24/7, 365 days a year.

This position will conduct need analysis, monitoring, security configurations, regular maintenance, and support. They will support and operate in multiple environments-providing infrastructure as a service, platforms as a service, and managing software as a service Microsoft 365 applications such as (email, SharePoint, OneDrive, Azure, etc.). In addition, they will support the authentication/access to such environments, manage business continuity ecosystems, and implement and manage other cloud-based services such as Azure or AWS.

The position is also responsible for coordinating and directing Microsoft 365 cloud activities and providing technical direction in support of project and support teams. This position includes providing technical and architectural expertise in support of cloud computing and automation efforts, focusing on the design of cloud, email, Microsoft 365, and Infrastructure as a Service platform environments and the systems and services that run in those environments. The position works to recommend, develop, implement, and support cost-effective solutions and enhancements.

Microsoft 365 Cloud Systems Engineer will work collaboratively to provide faculty and students with robust and effective technology infrastructure and ensure adherence to industry best practices and innovative solutions. They will implement proven methodologies to promote continuous system operations, resiliency, disaster recovery, business continuity plans and documentation of server systems. This individual will also assist in managing infrastructure vendor relationships, assisting with budgetary items, and initiating partnerships that can result in donations of equipment or software for use in labs and classrooms.

This position is designated as an essential employee and may be required to be on call or to report to work as scheduled when University offices are closed due to severe weather or other conditions.

Duties and Responsibilities
  • Manage the day-to-day activities of securing email systems, vulnerability management, remediation of critical vulnerabilities, review, and analysis of system events.
  • Phishing - tracking and removing email threats in Microsoft 365.
  • Review of the systems backup, cloud capabilities.
  • Checking tenants for phishing email - malicious emails.
  • EFD - Email fraud defense. Email deliverability and authenticity in nature. Managing the service related to this.
  • Ensure that cloud systems and applications are available, reliable, and meet the service delivery needs of the University.
  • Participate with information security and other ITS staff members to ensure proper direction and development of all server systems policies, procedures, and architecture.
  • Assist with the development and maintenance of disaster recovery, business continuity, and resiliency plans in the server systems area.
  • Identify and coordinate installation, upgrades, and ongoing support of the cloud and server system environment.
  • Respond quickly and appropriately to service desk tickets and keep everyone updated on status.
  • Collaboratively review, plan, and implement upgrades of existing applications, ensuring minimal disruption to service delivery.
  • Develops new system and application implementation plans, testing procedures and training plans to ensure operational reliability.
  • Develops procedures to maintain security and protect systems from unauthorized use, acts of nature, and user abuse.
  • Coordinate and execute upon approved adjustments and changes that increase performance and availability.
  • Ensure high availability and acceptable levels of performance of mission critical systems.
  • Provide up-to-date system documentation and inventories.
  • When necessary, work in concert with software and hardware vendors for problem resolution.
  • Ensure integrity and availability of data through continuous assessment of data backup operations.
  • Provide advance notification of all planned server systems and network outages within a robust change control environment and set realistic expectations on availability.
  • Collaboratively work with members of Information Technology and Security as necessary to resolve issues or assist with projects as assigned.
  • Stays current with technological developments in server systems technology and recommends ways to take advantage of new technology.
  • Confirms server system security measures are in place and followed, ensuring the confidentiality, availability, and integrity of the data.
  • Support Information Technology and Security in ISO 27001 and ISO 22301 related practices to ensure the security and protection of university assets and data.
  • Adhere to policies and procedures as defined by Information Technology and Security management and leadership.
  • Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures and backgrounds.

  • Bachelor's degree in a technology related discipline.
  • Three to five years of experience working as a senior IT systems engineer with a cloud focus, or a Microsoft 365 administration role including email security management with Windows Defender and Proof Point or with other similar email security management systems.
  • Three to five years of experience scripting with MS Powershell.
  • Minimum one professional level Information security certification required (Office 365, Azure, AWS, Microsoft or comparable vendor security certifications) with ability to earn additional as required.
  • Higher Education experience is desired but not a requirement.
    Professional Competencies
  • Strong customer service skills.
  • (Desired) Experience configuring and working with Microsoft 365 and cloud infrastructure.
  • Strong knowledge of Storage Configuration and Administration.
  • Working knowledge of IaaS, PaaS, and other cloud technologies, such as AWS.
  • Strong understanding of technical troubleshooting methodology.
  • Ability to facilitate problem-solving and work collaboratively with others to engineer swift resolutions.

  • Knowledge of or the ability to learn quickly The University of Tampa software programs such as Workday and Microsoft Office.
  • Willingness to embrace new technologies and innovative organizational practices.

    Required Attachments

    Please be sure to attach all required documents listed below in the attachment box at the bottom of the "My Experience" page of the application before continuing through the application.

    1. Cover letter

    2. Resume

    Work Schedule

    Monday-Friday, 8:30 a.m. to 5:00 p.m.

    Summer: Monday-Thursday, 8:00 a.m. to 5:30 p.m.

    Rotational and on-call duties as assigned.

    The University of Tampa offers great benefits to include:
  • FREE Tuition
  • Generous paid leave
  • Wellness initiatives
  • 100% Employer-Funded Health Reimbursement Account
  • 100% Employer-Paid Short & Long Term Disability Insurance
  • 100% Employer-Funded Employee Assistance Program
  • Discounted On-Campus Dining Meal Plans
  • FREE On-Campus Parking
  • FREE Access to Campus Amenities (pool, library, campus events and more)
  • Fitness Center
  • Pet Insurance
  • Flexible Spending Accounts
  • And more!

    The University of Tampa is an Affirmative Action/Equal Opportunity Employer. The University seeks candidates with diverse backgrounds to facilitate intercultural awareness and understanding.

    Submission Guidelines

    To receive full consideration for employment with The University of Tampa, please be sure to submit/upload required documents for this position at time of application submission. Required documents should be submitted in the attachment box at the bottom of the "My Experience" page of the application before continuing through the application.

    Background Check Requirements

    Finalists may be required to submit to a criminal background check. Some positions may also require a motor vehicle report and/or a credit report.

    Additional Information

    This description is intended to be generic in nature. It is not to determine specific duties and responsibilities for any particular position. Essential functions and overtime eligibility may vary based on the specific task assigned to the position.

    To apply, visit

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