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ITS Business Analytics Specialist
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Position Number: 2007051
Location: Santa Cruz, CA
Position Type: Business - Information Systems and Technology

ITS Business Analytics Specialist

Location: Scotts Valley
Job ID: 9555

Initial Review Date (IRD)
The Initial Review Date (IRD) for this job is: 10-05-2020

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

Dept Marketing Statement
Information Technology Services (ITS) is the campus innovation nexus that supports and amplifies the value of research, teaching, learning, and digital experiences at UC Santa Cruz. We are a group of diverse, enthusiastic people who produce extraordinary results that foster a campus climate where employees feel a sense of belonging.

Our guiding principles are integrity, client focus, teamwork, knowledge, fulfillment. We are looking for people who are deeply curious, hard-working, ambitious, kind, and deeply committed to inclusive excellence.

We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality, experience, and value to our constituents. We care deeply about developing a high performing organization through recruiting while developing highly talented, well-rounded, diverse staff. We invest in career paths and career development, devoting a significant amount of resources to skill and professional development for our staff.

ITS promotes two areas for skill growth:

1. Developing generalizing specialists by focusing on technical depth and breadth

2. Growing service and product expertise

Job Overview

This position uses skills as a seasoned, experienced professional with a full understanding of analytical practices, policies and procedures; researches, analyzes and develops solutions to a wide range of issues. You will demonstrate good judgment in selecting methods and techniques for obtaining solutions. The person in this position primarily deals with policies, programs and proposals which are complex in nature and diverse in scope. This position develops new programs, policies or procedures for possible implementation.

This individual will be responsible for conducting data analysis, data collection, metrics and measurement, report writing and development of data trending tools to facilitate rapid problem identification. The person filling this role will play a key part in the overall continuous improvement activities.

Pay, Benefits, & Work Schedule
Starting Salary Range: $60,000 - $87,000/year. Salary commensurate with qualifications and experience

No. of Positions: 1

Benefits Level Eligibility: This position is eligible for Full benefits

Schedule Information:
Full-time, Fixed
Percentage of Time: 100%
Average Hours Per Week: 40
Days of the Week: Mon-Fri
Shift Includes: Days, May include nights, weekends and/or holidays

Employee Classification: This is a Contract appointment

Job End Date: 1 year from hire date, with possibility of extension

Union Representation: None

Work location: 100 Enterprise Way Scotts Valley CA, 95066

Job Duties
20% - Analyzes ITS data sources coming from human resources, financial, operational and user experience domains working directly with all levels of managers.

Analyzes the interrelationships of data and defines logical aspects of data sets.

Gathers, analyzes, prepares and summarizes the collection of information and data; recommends statistical approaches, trends, sources and uses.

Identifies multivariate strategies.

20% - Assist in the implementation, management and tracking of lean waste reduction activities within ITS .

Create standard operating procedure documentation in coordination team functions involved with collection of metrics and KPIs for ITS products.

20% - Develop and present high level dashboards to ITS leadership.

Develop data trending tools to facilitate rapid problem identification.

Develop, manage and optimize data process flows within ITS product areas and across the division.

20% - Plans long-term statistical studies, including the preparation of proposals, design of survey instruments and determining sampling procedures.

Reviews new software instruments and potential effects on statistical testing.

May make programming modifications.

Keeps abreast of technical advances in storage, documentation and dissemination of computerized data.

Researches and summarizes best practices in field.

15% - Develops systems for organizing data to analyze, identify and report trends.

Prepares reports of studies for internal validation and cross validation studies.

Manages database of ITS business analytics for measurement of performance across the ITS product portfolios and key projects.

5% - May supervise data entry, database management and research analysis of students, support staff and / or lower level analysts.

0% - ITS Security Statement

Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.

Required Qualifications

Bachelor's degree in related area and / or equivalent experience / training.
Ability to multi-task with demanding timeframes.
Strong skills in analyzing, researching and synthesizing large amounts of data for preparing sound and relevant proposals / analyses.
Thorough skills associated with statistical analysis, systems programming and data trends Thorough skills in analysis and consultation. Skills to communicate complex information in a clear and concise manner both verbally and in writing.
Skills in project management.
Research skills at a level to evaluate alternate solutions and develop recommendations.
Advanced skills in Google Apps Suite, Microsoft Excel, Word, and PowerPoint.
Ability to work in a team environment.

APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=9555&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.