Job Details

University of California Santa Cruz
  • Position Number: 2305246
  • Location: ,
  • Position Type: Computer and Information Technology

Humanities UX/Digital Media Specialist

Location: Santa Cruz
Job ID: 19578

Initial Review Date (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit. 

The Initial Review Date (IRD) for this job is: 07-06-2021

Dept Marketing Statement
Information Technology Services (ITS) is the campus innovation nexus that supports and amplifies the value of  research, teaching, learning, and digital experiences at UC Santa Cruz. We are a group of diverse, enthusiastic people who produce extraordinary results that foster a campus climate where employees feel a sense of belonging. 

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, ambitious, kind, and committed to inclusive excellence. 

We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality,   experience, and value to our constituents. We care deeply about creating a diverse, high performing organization through recruiting while developing highly talented, well-rounded, staff. We invest in career paths and career development, devoting a significant amount of resources to skill and professional development for our staff. 

ITS promotes two areas for skill growth: 
1. Developing generalizing specialists by focusing on technical depth and breadth 

2. Growing service and product expertise

Humanities Computing Services, a product team within ITS, provides products and services to the Humanities Division in support of instruction, research and administrative functions. We offer local and specialized solutions for the Division of Humanities when global campus services don't address specific Division needs.

The EXP unit within ITS is redefining the experience of higher education at UCSC, from designing effective IT services and products to improving the student and staff digital experience to charting a course toward the digital campus of the future. We're looking for people who:
- seek to understand humans in all their diversity
- approach complexity and ambiguity with curiosity and optimism
- work together collaboratively and help others succeed
- find energy in working with and through constraints

More information can be found at:

Job Overview

Seeking a technical professional with broad knowledge of web and software applications, enterprise solutions, in-person and remote instruction, and accessible design principles. The candidate will have recognized expertise in specific areas, including web development and design, digital media technologies, training and production, and user experience practices. This position requires an interdisciplinary approach involving many areas of research & instructional technologies. A successful candidate will possess strong organizational and communication skills, both verbal and written, in order to effectively work with a range of UC Santa Cruz campus constituents.
This ITS position is embedded within the local Humanities Division IT unit. The person in this role primarily provides direct support to Humanities faculty, staff and students related to instruction and research, and requires knowledge of teaching technologies adopted by UC Santa Cruz, commonly used by universities, as well as emerging tools. This position will research and recommend digital media applications, including audio / video equipment, and execute planning, set up, and testing of proposed solutions, as well as train instructors on use and troubleshooting. 

This position oversees the website portfolio for the Humanities Division and its administrative units, including department, faculty and individual project websites. Position conducts general user administration, monitors new version releases, and applies updates / patches where appropriate. Candidate works with website managers, and consults with website owners to support content organization, and assist with new site setup and/or migration. Position partners with campus web community to keep informed of coming changes, and maintain campus website standards.

Position oversees part-time student employees working on Humanities initiatives including Division websites and web-based communications such as event support and digital signage, and various faculty research initiatives.

This position is functionally aligned with the ITS Experience unit, and expects an understanding and application of user experience (UX) principles when planning, building and applying technological solutions for instruction, research and administrative efforts. This position also participates in larger campus UX improvement efforts within Information Technology Services (ITS) as they relate to instruction & research. 

A successful candidate will routinely engage in the following tasks: Monitor and maintain division websites, oversee new site builds and migrations, and manage student web assistants; Troubleshoot issues with technology, both hardware and software, for instructors, students, and staff; Test and maintain technology approaches and processes; Research, evaluate, summarize, recommend and implement IT solutions to meet teaching and research objectives; Assist with developing, maintaining, and updating training materials and resources in various delivery modalities; Manage faculty development lab, assist in management of instructional laptop carts, and manage equipment loaner pool and checkout process. This position may be relied upon for digital media event support within the Humanities Division. 

Pay, Benefits, & Work Schedule
Salary Information: Salary Range: $73,700 - $85,000/annually. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: This position is eligible for Full benefits

Schedule Information:
Full-time, Fixed
Percentage of Time: 100%
Average Hours Per Week: 40
Days of the Week: Mon-Fri
Shift Includes: Day, Evenings, Weekend

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz main campus

Union Representation: None

Job Code Classification: 007309 (INFO SYS ANL 3)

Job Duties
30% - Direct Faculty Support
  • Provides direct faculty consulting services including response to requests and trouble tickets related to research & instruction, development of faculty and research websites, and rich media content. 

20% - Lab & Media Support
  • Manage and offer direct support to faculty in the faculty development lab, and manage the Humanities equipment checkout service. Maintain and prepare Division instructional laptop carts in response to instructional / research needs of Division faculty.

20% - Division Website Maintenance
  • Oversees the website portfolio for the Humanities Division and its administrative units, including department, faculty and individual project websites. Conduct general user administration, monitor new releases, and apply updates / patches where appropriate. Manage part-time student employees working on Humanities initiatives including Division websites, digital media, and web-based communications.

10% - Communities of Practice
  • Work with ITS and ITS Experience, Humanities Division, Academic Computing local IT specialists, Digital Media Group and Web Users Group as part of a community focused on the common goal of supporting the instructional & research missions of the campus. This may include one-on-one or small group meetings, participation in Slack, daily standups, attending or presenting at routine community knowledge sharing events.

10% - User Experience
  • Participate in the UX team stand-ups and be a subject matter expert for UX design for instruction and administrative tools. Maintain an understanding of accessibility standards and apply those standards consistently.

10% - Professional Development
  • Engage in continual self-improvement through the community of practice, as well as more structured professional development opportunities.

ITS Security Statement
Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.

Required Qualifications
  • Bachelor's degree in related area and / or equivalent experience / training.
  • Broad knowledge of various areas of IT.
  • Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software.
  • Broad understanding of how system management actions affect other systems, system users and dependent/related functions.
  • Knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs.
  • Demonstrated testing and test planning skills.
  • Ability to write technical documentation in a clear and concise manner.
  • Familiarity with web development and working in a CMS (preferably Wordpress, Cascade, Drupal, and/or Omeka).
  • Understanding of project management and service management principles.
  • Demonstrated understanding of rich media production methods and equipment.
  • Ability to create content using rich media production methods.
  • Experience with standard Productivity tools including the Google Suite and Microsoft Office.
  • Ability to create training programs, including workshop development and delivery.
  • Experience effectively interacting with students, faculty, and staff of varying social, cultural, economic, and educational backgrounds.
  • Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization.
  • Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
  • Requires excellent written and verbal communication skills.
  • Works independently and as part of a team.
  • Works cooperatively with local IT staff in other academic divisions and ITS units on shared service delivery, service incubation, optimization, stabilization as campus standard.
  • Demonstrated problem-solving skills.
  • Ability to learn effectively and meet deadlines.
  • Ability to work independently on complex technical projects as well as on a team of technical professionals and departmental decision-makers.

View full job description and access on-line application:

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

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