Job Details

University of California Santa Cruz
  • Position Number: 2431268
  • Location: Scotts Valley, CA
  • Position Type: Computer and Information Technology

Experience Design Manager

Location: Scotts Valley
Job ID: 22280


UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for all faculty, staff, academic appointees, and students accessing facilities at any UC campus this fall. Employees and students can submit proof of vaccination online or request an exemption.

UCSC Statement
UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.

Initial Review Date (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit. 

The Initial Review Date (IRD) for this job is: 09-08-2021

Dept Marketing Statement
Information Technology Services (ITS) is the campus innovation nexus that supports and amplifies the value of  research, teaching, learning, and digital experiences at UC Santa Cruz. We are a group of diverse, enthusiastic people who produce extraordinary results that foster a campus climate where employees feel a sense of belonging. 

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, ambitious, kind, and committed to inclusive excellence. 

We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality,   experience, and value to our constituents. We care deeply about creating a diverse, high performing organization through recruiting while developing highly talented, well-rounded, staff. We invest in career paths and career development, devoting a significant amount of resources to skill and professional development for our staff. 

ITS promotes two areas for skill growth:

1. Developing generalizing specialists by focusing on technical depth and breadth

2. Growing service and product expertise


The EXP unit within ITS is helping to redefine the experience of higher education at UCSC, from designing effective IT services to improving the student and staff experience to charting a course toward the digital campus of the future. We're looking for people who:

- Seek to understand and fiercely advocate for people in all their diversity
- Work together collaboratively and help others succeed
- Approach complexity and ambiguity with curiosity and optimism
- Find energy in working with and through constraints

More information can be found at:

Job Overview

The Experience Design Manager will have a deep functional understanding of all experience design practices, skills, and roles. They will provide strategic and operational direction to lead the research, architecture, and design of complex experiences, services, products, and content. The incumbent will manage, mentor, and develop a team of design practitioners, in addition to engaging in high to mid-level design work directly, the incumbent will work closely with product managers and other staff to effectively apply DesignOps best practices--including planning, estimation, and resource allocation.

It is negotiable for this position to work remotely up to 100%.

Pay, Benefits, & Work Schedule
Salary Information: Salary Range: $100,300 - $125,000/annually. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: This position is eligible for Full benefits

Schedule Information:
  • Full-time, Fixed
  • Average Hours Per Week: 40
  • Days of the Week: Mon-Fri
  • Shift Includes: Day, Evenings, Weekend

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: Scotts Valley

Union Representation: None

Job Code Classification: 000667 (INFO SYS MGR 1)

Travel: Up to 25% of the time

Job Duties
  • Develops experience design strategies, including quarterly goals and key metrics. Develops, plans, and directs staff implementation of design research, information architecture, web and interaction design, service design, and content strategy, and includes creative facilitation, project planning, and effort estimation.

  • Defines and champions design systems, processes, and operating procedures to advance user-centered design and support divisional objectives, and to comply with regulations and institutional policies.

  • Serves as an expert level experience design practitioner in performing highly complex experience design activities. 

  • Exercises supervisory authority, including hiring, promoting, managing conduct and performance, assigning, rewarding, transferring, suspending, disciplining, and/or approving hours worked of subordinate staff. 

  • Serves as a liaison representing the interests of the unit to university and divisional leadership regarding experience design operations and functions.

  • Creates and monitors the budget and approves expenditures.

ITS Security Statement
Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.

Required Qualifications
  • Bachelor's degree in related area and / or equivalent experience / training.
  • Thorough knowledge of user experience design theories, concepts, and methodologies sufficient for strategic planning, project coordination, staff direction, and in the completion of assignments.
  • Applied expertise in at least two core experience design competencies-user research, information architecture, visual design, interaction design, design process management, analytics & measurement, service design, copywriting and content strategy, design facilitation, or other.
  • Demonstrated experience in managing, mentoring, and/or developing professional design staff.
  • Ability to make and guide effective decisions, explaining clearly how the decision has been reached and demonstrating understanding of complexity and risks.
  • Experienced in running collaborative design activities, influencing others, and building consensus.
  • Excellent communication skills, including the ability to effectively present complex topics to individuals and groups with potentially varied levels of familiarity.

Preferred Qualifications
  • Advanced degree in a related area.
  • Typically 2-5 years of experience managing or leading design teams.
  • Experienced in balancing product, development, and user-centered goals to help shape overall product / service strategy.
  • Strong knowledge and understanding of agile design and delivery principles.
  • User Experience / Information Architecture / Design Research / Content Strategy / Analytics.
  • Agile.
  • Lean / Six Sigma.

Special Conditions
  • Selected candidate will be required to pass a pre-employment criminal history background check.
  • Ability to travel to multiple work locations on and off-campus.
  • Ability to work long periods of time at a computer with or without accommodation.
  • Ability to complete various compliance and job-related training as directed.
  • Incumbent may be required to work nights, weekends and/or holidays.
  • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

Safety Statement
All UCSC employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

How to Apply
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees. 

View full job description and access on-line application:

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

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