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ERP Application Support Service Lead
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Position Number: 2712067
Location: Madison, WI
Position Type: Computer and Information Technology

Job no: 246457-AS
Work type:Partial Remote, Staff-Full Time
Department:DOIT/SYS SRVCS/ERP APP SUPPORT
Location:Madison
Categories:IT System and Application Administration

Job Summary:
Under the limited supervision of the Assistant Director of EBS (Enterprise Business Systems) ERP Application Support, function as ERP Application Support Service Lead. This position is responsible for managing multiple and varied enterprise focused IT services across numerous business units, stakeholders, customers, and vendors. This position assists the service teams in developing secure architectures and design for administrative ERP systems, batch scheduling and automation systems, code migration and change control systems, legacy budget systems, various reporting, data warehouse, and Business Intelligence systems, and corresponding integrated systems.

This position consults with senior management, functional staff, and technical staff to assist in planning for and defining the scope of future management information processing services. The ERP Application Support Services Lead is responsible for coordinating the services performed by various sub-teams of technologists and communicating with customers and stakeholders. Solutions include cross platform integration using vendor packages, web services, custom applications, and database design.

This position has multiple customer relationships and also has specific responsibilities related to Human Resource System (HRS), an enterprise HR/Benefits administrative system. This position works closely with UW-Shared Services (UWSS), UW-System Administration (UWSA) and UW-Madison stakeholders. The position interfaces with internal and external customers/vendors to determine the most efficient and cost- effective approach to meet their business requirements.

About the Job:

DevOps Engineer IV (Inst) (IT167)

Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit:Diversity and Inclusion

Education:
Preferred
Bachelor's Degree

Qualifications:

Required Qualifications
-5+ years of experience supporting ERP systems
-Excellent documentation and communication skills
-Exceptional customer service attitude shown by establishing and maintaining effective professional relationships with staff, customers, and vendors
-Ability to work independently as well as within groups, multi-task on more than one project/task, work with leadership to prioritize projects and issues.
-Ability to design and implement team change, workflows, and other team initiatives

Preferred Qualifications
-Higher Education experience
-Knowledge of UW-Madison, UW-System, Shared Services or UW ERPs
-Experience with scheduling and coordinating complex technical maintenance calendars
-Experience with ERP Administrative systems and complex business transaction processing
-Experience with reporting and data analysis by using systems like Excel, Query, SQL
-Experience with technical change control systems like Phire
-Experience with batch automation systems like IWS
-Experience in high-volume, fast-paced work environments

Additional Information:
Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment.

Department(s):
A062510-INFORMATION TECHNOLOGY/SYS SRVCS/ERP APP SUPPORT

Work Type:
Full Time: 100%

The candidate selected for this position will initially be expected to work fully remote work subject to an approved remote work agreement (RWA) agreement, which is reviewed and approved annually. In the future, there may be the need to move to a more hybrid work arrangement. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a University provided computer.

Appointment Type, Duration:
Ongoing/Renewable

Salary:
Minimum $97,600 ANNUAL (12 months)

Depending on Qualifications

Apply at https://jobs.hr.wisc.edu/en-us/job/511560/erp-application-support-service-lead