Cloud Systems Analyst (7309U), Berkeley Law - 60496
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.
Berkeley Law is one of the nation's great centers for legal education, ever exploring and pushing new intellectual boundaries while tackling urgent, real-world issues. The law school is also known for its vibrant and engaged community of students and scholars who are committed to providing leadership and making a difference on problems of local, national and global import. Currently ranked among the top law schools in the country, the School of Law has ambitious development goals as it looks to continue producing leaders in law, government, and society.
The Cloud Systems Analyst will provide administration and management of a growing portfolio of cloud/SaaS systems supporting critical faculty research, clinical operations, centers, and core departments at the Law School. This position will work closely with both the helpdesk and IT Operations in providing elevated support to end users of these systems, as well as backup support for some on-premise applications. This position reports to the Information Systems Architect.
Application Review Date
The First Review Date for this job is: October 31, 2023
- Manages an array of different cloud services and SaaS products used by law clinics, centers, and administrative units of the Law School, including Microsoft 365, Google Workspace, Mazevo, Otter.ai, TeamDynamix, and others.
- Provides primary support for configuration management, security, and data backup, and secondary support for account creation, and user management.
- Provides backup/on-call support to the Information Systems Architect in managing a broad range of servers, both physical and virtual, including RHEL, Ubuntu, and Windows Server systems.
- Provides setup, configuration, and management of various services on those systems, including Nginx, Apache, ssh, M/monit, GitLab-EE, Splunk, Tailscale, Backblaze, Afi backup, Twilio, etc.
- Works with other IST groups in providing solutions to complex problems across all constituent groups of the Law School.
- Acts as a subject matter expert for cloud/SaaS tools in support of Faculty research projects, and administrative projects.
- Provides escalated support for technical support issues and problems from the helpdesk and other IST teams.
- Advises the Information Systems Architect in planning for the future needs of the department and the school.
- Participates in committees, campus groups, communities of practice, etc. and represents the needs and interests of IST and the Law School.
- Engages in professional development and training opportunities as needed.
- Performs additional duties within the scope of this classification as assigned.
- Strong interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization.
- Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
- Ability to write technical documentation in a clear and concise manner.
- Works independently and as part of a team.
- Demonstrated problem-solving skills.
- Ability to learn effectively and meet deadlines.
- Knowledge of and experience with MS 365, including Sharepoint, Azure, Office, Outlook, etc.
- Ability to tenaciously investigate difficult technical problems and see them through to resolution.
- Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software.
- Demonstrated skill at administering moderately complex security controls and configurations to computer hardware, software, and networks.
- Understanding of and experience with password managers.
- Familiarity with ticketing systems such as Footprints, TeamDynamix, etc.
- Experience with cloud-based storage tools such as Box, DropBox, Google Drive, etc.
- Demonstrated service orientations skills.
- Strong analytical, critical thinking and problems-solving skills.
- Excellent organization skills and ability to meet deliverable within established deadlines/timeframes.
- Demonstrates judgement to delegate/escalate issues appropriately.
- Demonstrated commitment to and understanding of diversity, equity, inclusion, and belonging (DEIB), and ability to apply and integrate core concepts of DEIB into everyday practice.
- Must be committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included.
- Must demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community.
- Bachelor's degree in related area and / or equivalent experience / training
- Familiarity with End-User support and/or endpoint management, such as BigFix.
- Experience with log aggregation tools (such as Splunk) and monitoring tools (such as M/monit).
- Familiarity with Google Workspace (G-Suite) administration.
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary or hourly range that the University reasonably expects to pay for this position is $100,000.00 - $115,000.00.
- This is a 100%, full-time (40 hours per week), career position that is eligible for full UC benefits.
- This position is exempt and paid monthly.
- This is a hybrid position, eligible for up to 20% remote capability.
How to Apply
To apply, please submit your resume and cover letter.
This position is not eligible for visa sponsorship.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.
For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace policy.
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=60496&PostingSeq=1
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