Cisco Voice Analyst (Kearney, NE)
Position Number: 2012381P
Job Description Summary:
Incumbent will be responsible for ensuring continuous availability of the University of Nebraska telecommunications services. Including the design, implementation, and management of telephony equipment, appliances, and management solutions. Coordinate installations, changes, and upgrades to services. Monitor, analyze, and ensure telephony performance, capacity, and uptime meet university service level agreements within a 247 operation. Troubleshoot complex problems, individually, with other members of the team, and with third-parties. Requires regular interaction with other networking, systems, and telecom professionals in the design and delivery of services; and with end-users to provide direct support.
Position Details: Click here for Position Description.
Associates Degree; equivalency considered
Bachelors Degree in an IT related field; equivalency considered; preferred
Three years experience with the configuration, design, installation and maintenance of telecommunications services; required
Working knowledge of telephony, including VoIP, service design and support; required
Familiarity with Ethernet networking; required
Strong interpersonal and communication skills; required
Ability to troubleshoot and solve complex problems; required
Experience with Cisco Unified Communications solutions; preferred
Experience with ACD and Contact Center concepts; preferred
Experience with IT process automation; preferred
CCNA Voice, CCNP Voice or CCIE Voice certification; preferred
Pay Basis: Monthly
Benefits Eligible: Yes
Posting Number: 63477
Number of Vacancies: 1
Open Date: 05/20/2021
May Close at Any Time Open Until Filled: Yes
Review of Applications Date: 09/07/2021
Special Instructions to Applicant:
This position has a minimum annual salary of $45,800 and will be located in Kearney, NE. Please complete a standard application and attach a resume, cover letter and the names, email addresses and telephone numbers for three professional references.
Please note: Sponsorship will not be offered for this position.
If you should need assistance with your application, please call 402-472-3701.
To apply, visit https://careers.nebraska.edu/postings/1504
The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. The University of Nebraska is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation, or protected veteran status. All positions opened at the University of Nebraska are subject to veterans preference.
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