Job Details

University of the Incarnate Word
  • Position Number: 1969532
  • Location: San Antonio, TX
  • Position Type: Computer and Information Technology

CRM Administrator

UIW Mission

Position Summary
The CRM Administrator's role is to maintain the integrity, configuration, integration and support of customer relationship management (CRM) software systems and related ERP systems through technical and enrollment/student management best practices. The CRM Administrator analyzes and resolves CRM program issues in a timely and accurate fashion as well as maintains responsibility for maintenance, troubleshooting, and monitoring data quality and integrity. The CRM Administrator utilizes proven communication and problem-solving skills to guide, train and assist all user groups on issues related to the design, development, deployment and identification of options to fully utilize CRM software critical to university operations. The CRM Administrator works under the supervision of the Sr. Director of Enrollment Services.

This position is considered a Responsible Employee under Title IX federal regulations and Mandatory Reporter under Texas state law and The UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about violating Title IX. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.

Essential Functions

Job Duties

Knowledge Skills and Abilities
-Demonstrated ability working with relational databases and interpreting, analyzing and reporting data;
-Demonstrated ability to evaluate, troubleshoot and problem solve in a technical environment;
-Proven ability to organize, manage and meet goals/project deliverables with a detail-oriented work style;
-Ability to work both independently and as part of a team with internal stakeholders to champion and lead change in business processes and procedure;
-Proficient with MS Office products particularly Excel as well as Outlook;
-Excellent technical writing and communication skills, with specific skills in creating step-by-step instructions for technical activities;
-Strong initiative, motivation, flexibility and intellectual curiosity;
-Ability to communicate effectively with both technical and non-technical staff;
-Ability to work effectively with individuals from diverse communities and cultures;
-Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education

Required Work Experience
-Two (2) to five (5) years of professional experience with CRM system administration;
-Experience with Enterprise Resource Programs (ERPs);
-Proven experience with MS Dynamics, Salesforce or similar CRMs as well as integration experience with Enterprise Resource Programs (ERPs)

Preferred Qualifications
-Experience with Ellucian Recruit or other university enrollment/student management CRM systems;
-One (1) or more years experience working in higher education, preferably in a college enrollment/admissions office;
-Experience with Ellucian Banner SIS;
-Experience with SQL or other scripting languages;
-Technical experience with enterprise level, multi-user applications;
-CSS and HTML knowledge;
-Experience with Salesforce Marketing Cloud or other email vendors

Required Certifications, Licenses or Registrations

Work Hours
This position requires a 40-hour work week typically 8 a.m. 5 p.m.; evenings and weekends required to meet system needs.

Physical Demands
Ability to work at a desk for extended periods of time on a computer or laptop.

Posting Number: AS942PO
Job Type: Full Time
Job Category: Administrator (exempt)
Desired Start Date: 08/16/2020
Position End Date (if temporary):
Reports To: Director of Digital Strategy and Marketing
Salary: mid-$50K
Open Date: 07/29/2020
Close Date:
Open Until Filled: Yes

Special Instructions to Applicant

To apply, visit

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, national origin, disability, genetic information, veteran status, sex, gender, age, or religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

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