Job Details

The Catholic University of America
  • Position Number: 2023482
  • Location: Washington, DC
  • Position Type: Computer and Information Technology

Application Engineer

Application Engineer provides technical support for business applications, learning management systems (LMS) including testing, design, analysis, software upgrades and problem resolution. Ensures the reliable performance of applications and systems. Troubleshoots and resolves any application related hardware, software, user access or other problems. Coordinates new software releases, fixes and upgrades with technical teams and users. Recommends new features or changes to configuration/workflows based on user feedback. Assists in researching formulation of procedures and best practices for users of learning management systems and related instructional technology.

Reviews, analyzes, and modifies programming systems including coding, testing, debugging and installing to support the university's Enterprise Resource Planning (ERP) and business applications systems. Assists with the development and maintenance of ERP and business application systems. Tests ERP and application layouts to ensure the system is meeting university needs. Ensures that software and services can be integrated into the ERP system.

Configure, maintain and manage the application services environment
Install, upgrade and maintain applications and services (including and not limited to ERP, ancillary and cloud based applications).
Administer and maintain assigned applications (production and non-production environments).
Develop processes for routine maintenance and management tasks related to application administration, monitoring, security administration etc.
Identify and research software patches/fixes for systems.
Perform system upgrades, patching tasks and activities for ancillary application.
Develop and maintain monitoring scripts to monitor systems.
Troubleshoot and repair system problems.
Create and update system documentation.
Apply patches and fixes to ancillary applications and systems.
Define appropriate metrics to measure performance and ensure metrics are collected, reported and reviewed regularly.
Develop, maintain and report results of monitoring scripts to measure identified quality metrics and alert appropriately to any exceptions.
Periodically audit logs and access privileges to ensure appropriate security and privacy of applications and data.

Application development, integration, maintenance and management
Develop detailed specifications based on system requirements.
Develop and implement the technical architecture of ancillary applications and interfaces to the ERP environment.
Work closely with the technical teams to develop, configure and maintain system interfaces (internal and external).
Design, and develop custom application as appropriate using SDLC life cycle management methodologies.
Troubleshoot reported issues and work with database team to identify root causes and remedies.
Perform quality control, assurance and testing on systems.

Participate in new functionality development to ensure adoption of secure, elegant and low maintenance data designs. Activities include:
Work closely with our partners (user groups and departments) to create business process analysis and mapping, assist in identifying opportunities for process improvement.
Evaluate existing products for enhancements, review new products and services to enhance the overall service management of the application services environment.
Perform analysis to identify systems requirements.
Communicate with users on system development activities.

Provide technical support for business applications and learning management systems.
Assist in installing, upgrading and maintaining learning management and related applications and services.
Perform quality control, assurance and testing for applications and services.
Administer assigned applications (production and non-production environments).
Periodically audit logs and access privileges to ensure appropriate security and privacy of applications and data.
Process assigned service request tickets according to established procedures and SLAs.
Analyze learning management and instructional technology malfunctions, and work with vendors and Technology Services teams as needed to implement necessary corrective actions, in an accurate, timely and efficient manner, using established change control procedures as required.
Develop functional specifications based on system requirements.
Assists in the formulation of procedures and best practices for users of learning management systems and related instructional technology.

Other duties.
Work as part of the application engineering team to carry out assignments within the framework established by the supervisor and in conformance with established practices and procedures; bring unexpected or controversial findings to the supervisor's attention.
Be a team player and champion to peers and customers.
Lead projects and implementations as assigned.
Work closely with managed services providers, vendors and contractors.
Share knowledge and experience to develop a culture of collaboration and sharing.
Participate in developing framework to establish documentation standards and mentor peers and team members to adopt culture of keeping documentation up-to-date.
Interface with IT auditors during audit cycles to provide related information and implement suggested solutions and controls.
Perform other job-related duties as assigned by supervisors.

Bachelor's Degree in Information technology, computer science or related discipline preferred.
At least 1-2 years' experience as an application engineer.
At least 1-2 years' programming experience using at least one programming language or toolset.
Two years' experience can be substituted by a Master's degree.

Required Experience:
Demonstrated experience as a SQL developer: writing SQL code, scripts and using report tools
Experience developing interfaces between ERP and ancillary applications (hosted, cloud based) using scripting, SQL coding, file transfer, web services etc.

And one or both of the following:
Experience developing and maintaining ERP applications (PeopleSoft, Banner or similar)
Experience installing and configuring COTS applications in a multi-tier environment, including integration with ERP applications.

Desired Experience:
Project planning and project management experience.
Higher Education experience.

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